Ezequiel Cirilo Email & Phone Number

Cork, County Cork, Ireland

● Spearheaded an 18-month product strategy and tactical roadmap, cutting infrastructure costs by 74% and creating new revenue opportunities.● Led a team of 5 developers and QA professionals across diverse technologies, coordinating with offshore resources to manage multiple development streams.● Managed the end-to-end product lifecycle from ideation to launch, ensuring timely delivery of high-quality products.● Owned the product vision, prioritization, and roadmap for integrations and automation features, ensuring alignment with strategic objectives.● Promoted agile methodologies and design thinking for creative problem-solving and timely feature releases.● Supported day-to-day activities of the software team to ensure effective collaboration and project delivery and maintenance for existing products, ensuring high levels of user satisfaction.● Analyzed key performance indicators (KPIs) to measure product performance and identify areas for improvement.● Collaborated with marketing, support, and sales teams to develop go-to-market strategies and launch plans aimed at increasing user adoption and usage activation.● Led the standardization of Design Systems in the company.● Created detailed product and training documentation and user guides supporting internal teams and end-users to facilitate feature adoption and effective usage.

Cork, County Cork, Ireland

● Created detailed product and training documentation and user guides supporting internal teams and end-users to facilitate feature adoption and effective usage.● Managed product backlogs, prioritizing tasks based on business impact and customer needs and other metrics.● Facilitated bi-weekly sprint planning and review meetings, ensuring timely delivery of features.● Tracked product performance, gathered user feedback, and generated insights to drive continuous improvements in the product experience.● Acted as the voice of the user, guiding the team to deliver solutions that met user expectations.● Collaborated with engineering, design, and marketing teams to define product roadmap and prioritize features to ensure cohesive feature releases and updates.● Facilitated requirements workshops and ideation sessions with clients, prioritized extensive backlog lists, and consistently challenged the necessity of each item by asking, "Why should we build this?"

County Cork, Ireland

● Coordinated Moderated Usability tests sessions and analyzed feedback to refine product features and improve usability.● Established strong relationships with key clients and stakeholders and gathered feedback to inform product enhancements.● Led cross-functional teams to refine designs aligned with user needs and the company’s design language and brand identity● Conducted market research, including user interviews and competitor analysis, to identify underserved needs, pain points, and market trends, to informed product decisions.● Executed the decommissioning of legacy software and successfully migrated to a new product.

Cork, Ireland

● Created detailed product documentation and user guides, supporting internal teams and end-users.● Co-developed a methodology to calculate the Digital Maturity Index for the Customer Retention journey.● Created a methodology to measure Interaction Costs in forms.

Salvador, Bahia, Brazil

● Designed an automated KPI reporting platform, enhancing data-driven decision-making process.● Developed a maintenance control platform with graphical displays for asset utilization and maintenance insights increasing the number of issues addressed by 32% within a month.● Designed and implemented a QR code feedback system, enabling direct client engagement with the Process Improvement department and speeding up issue resolution, boosting overall satisfaction.

Salvador, Bahia, Brazil

● Streamlined the inventory process designing a smart tagging system, reducing audit time from 2 months to 6 hours, significantly boosting efficiency and cutting costs.● Designed and implemented a system to automate feedstock requests, cutting response times from 5 days to 4 hours.● Reduced team size from 17 to 10 employees while boosting productivity through a digital transformation strategy focused on streamlining processes with automation.● Developed an online portal for the Quality Assurance and Receiving divisions, enhancing supplier communication and enabling real-time tracking of feedstock issues, price discrepancies, and quantity errors related to orders.

Salvador Area, Brazil

● Comprehensive mapping of all company processes, facilitating inter-departmental communication and information exchange.● Headed 27 projects, increasing the General NPS (Net Promoter Score) from 7.8 to 9.1 in less than a year. ● Planned the Strategic Plan for 2014-2015, resulting in a 53.47% revenue surge within a year, predominantly sourced from recurring clients.● Devising and implementation of an innovative "Lessons Learned" system, effectively highlighting pitfalls to evade, optimizing processes, and generating cost and time savings.

Salvador Area, Brazil

I mapped existing processes and provided valuable suggestions for enhancement. By conducting a thorough gap analysis, I pinpointed process inefficiencies and subsequently proposed operational enhancements grounded in diligent tracking and insightful analysis.

Master'S Degree, Msc Design And Development Of Digital Business, First-Class Honours

Bachelor'S Degree, Business Administration And Management, General, First-Class Honours