• Hire, train, & manage staff for expos, conferences, and festivals.• Manage and maintain partner relations for hi-touch clients.• Pre-plan event logistics directly with COO for impeccable on-site execution.• Orchestrate all event-related logistics, planning, AV production, and shipping.

• Provided customer support for hi-touch clients via phone and email.• Oversaw daily support and customer success initiatives for virtual events.• Cultivated customer loyalty, promoted repeat customers, and improved sales.• Confer with city managers to communicate targets, boost revenue, and improve promotional strategies for events.

• Managed administrative logistics of event planning, including contract signing, fee collection, event booking, and event promotions.• Created and maintained relationships with professionals in the giving community, including foundation & trust officers, patrons of the museum, government officials, & executives.• Drove marketing initiatives to increase event visibility.• Coordinated, created, and scheduled content, designs, and periodic updates tocompany website

• Conducted face to face interviews, telephone interviews, and e-mail correspondence to prospective students to determine their educational needs.• Responsible for facilitating orientation and registration day activities.• Actively generated personal referrals from students.

• Sold beverage products to companies, private business owners, and directly into the franchise market.• Ran promotions for venues to promote new products.• Communicated value and position to the sales team and developed tools to support selling process.

• Responded to customer requests for products, services, and company information. • Resolved customer complaints via phone, email, and at the retail location.• Recommended potential products to management by collecting customer information and analyzing customer needs