• Led the business from its inception, achieving annual sales of USD 300,000 in its best year of operations.• Achieved a customer conversion rate of 90% and a retention rate of 70% through team coaching.• Implemented digital marketing strategies on social media and email based on neuromarketing techniques.

• Won a business opportunity worth USD 60,000 for the upgrade of a storage system with Dell, achieving a profit margin of 60% by anticipating the competition.• Identified and resolved client needs through frequent meetings, supported by CRM planning.• Maintained the required technical certifications for the brands marketed (HPE, Dell, Lenovo, HP, Epson, Microsoft), managing the timing for each one.

• Adapted the annual sales plan, achieving annual sales of USD 800,000, covering companies in Engineering, Manufacturing, Education, Architecture, Construction, Government sectors.• Collaborated in the development of STEM and Industry 4.0 programs at universities such as USACH, UANDES, Bernardo O’Higgins, and Adolfo Ibáñez, expanding relationships with key positions.• Maintained my software license renewal quota above 90%, using analytical thinking to promote the benefits versus costs to clients.

• Prospected an average of 60 potential clients per month, self-managing follow-up alerts in the CRM and planning on-site visits punctually.• Developed product presentations at client facilities, helping them integrate products into their processes.• Applied active listening techniques to identify pain points in clients' business processes and provided support by negotiating conflict resolution.

• Improved platform availability to 99.95% by implementing preventive maintenance logs and database backup verification.• Designed and maintained technical support protocols for 1,500 users, configuring monitoring tools such as Quest Spotlight and HP Web JetAdmin.• Supported SAN networks and VMWare services management to control production deployment of in-house developed applications.

• Achieved an average sales quota of 80%, participating in government project tenders for the oil, petrochemical, and tax collection industries.• Configured mission-critical infrastructure with HPE hardware for government and private production enterprise clients.

• Designed, implemented and supervised a Mobile Database System on PDA platform. • Remote Technical Support and correction of breakdowns to PDA and Server users of Mobile Sales Force System. • Migrated the Administrative System to Saint Enterprise SQL.• Implemented Corporate Data Access via Internet with Citrix servers. I designed LAN network for corporate building