Erik Ziemer Email & Phone Number

Colchester, Vermont, United States

Burlington, Vermont Area

- Created and maintained 100+ product web pages, implementing SEO best practices via our company’s CMS (Magento)- Coordinated with the marketing department to launch pages in line with campaigns and partnerships. - Worked with the sales team as an expert on our products and any website configuration needs to help them to qualify and set clear expectations with our customers.- Played a pivotal role in the product introduction process by creating 15+ SKUs per week and enabling them for sale. - Acted as a representative on our corrective action team that worked interdepartmentally to resolve and prevent customer reported issues. - Acted as a representative on our continuous improvement team that implemented or rejected ideas submitted from the entire company. - Collaborated with customers, stakeholders, and cross-functional teams to promote product transparency.- Provided long-term project support and coordinated product lifecycle updates for customers.

Burlington, Vermont Area

Burlington, Vermont Area

- Used my technical expertise to resolve the account, connection and misc issues of faculty, staff, and students.- Managed ongoing projects via our work order system, delegating when necessary to ensure we met our response and resolve time standards. - Managed expectations and mitigated fears of customers in high stress situations like move-in day and classroom calls.

Plattsburgh, Ny Area

· Help to run day to day operations of the front end of Hannaford.· Provide friendly customer service to appropriate constituents.· Trained in operating a register.· Operate and maintain the bottle return room