Strategic and results-oriented leader with a proven track record in driving operational excellence, team leadership, and relationship management to exceed contractual and financial targets. Known for fostering a culture of project delivery excellence, emphasizing client satisfaction, quality, and maximizing project margins through meticulous oversight. Ensure that our entire customer facing organization is enabled with the skills, tools, processes, workflows, analytics and insights to successfully retain and grow our customers. KEY RESPONSIBILITIESLead the team responsible for Commercial Operations: Learning and Enablement, Tools, Analytics & Insights, Operations.Provide strategic direction and operational excellence in contracting and risk management to achieve and surpass all financial and contractual goals.Act as the primary escalation point for project, financial, contractual, and client relationship risks within Energy Networks programs.Collaborate with senior leadership to develop and execute a business plan for service expansion and growth.Drive a culture of project delivery excellence by ensuring adherence to project procedures and standards.Engage with technically challenging and high-risk projects, implementing corrective actions and mitigation strategies as needed.EXPERIENCE HIGHLIGHTSSpearheaded strategic growth initiatives across multiple business lines, enhancing service offerings, client retention, and staff growth plan.Delivers results through exceptional organizational agility, world class communications skills, creative problem solving, authenticity and rive.Partner with Sales and Success leadership to capture requirements, implement improvements and drive continuous forward progress.