Ezinne Favour Ogwuegbu Email and Phone Number
Pro-active professional, writer, tech enthusiast, critical thinker, aspiring tech and policy analyst, and social activist with a record of excellence, extracurricular achievements and result-driven projects.✓Former Director, General Assembly, Nigeria International Model United Nations | 2013✓Former Vice-President, Nigerian Students Society, Eastern Mediterranean University | 2016✓Former President, Pugwash Club, Eastern Mediterranean University | 2016✓Former Ex-Officio II & Senator, National Association of Nigerian Students, Turkish Zone | 2015 & 2016✓Co-Founder, Voices of International Students in Cyprus (VOIS Cyprus) est. 2018Some notable extracurriculars include: ➢ Participation in Young Diplomat's Sustainable Diplomacy School | 2020 ➢ Co-Organizer Capacity Building Workshop (EU-funded), Cyprus | Feb. 2020➢ Attendance of the International School on Disarmament and Research on Conflicts (ISODARCO) | 2017, 2019 & 2020 ➢ Participation in Paul Meerts' (Clingendael Institute) Diplomacy and Negotiation Techniques Workshop, Eastern Mediterranean University and University of Tartu | 2016 & 2019 ➢ Co-Organizer World Refugee Day Event with the TRNC Refugee Rights Association | June 2019 ➢ Co-Organizer Dialogue & Capacity Strengthening Workshop (EU-funded), Cyprus | May 2019➢ Co-Organizer, International Women's Day Eastern Mediterranean University | March 2017 ...and more!
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Card Dispute And Chargeback Senior SpecialistWiseTallinn, Ee -
Card Dispute And Chargeback SpecialistWise Jun 2024 - PresentTallinn, Harjumaa, Estonia
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Senior Card Dispute And Chargeback AgentWise Dec 2023 - Jun 2024Tallinn, Harjumaa, Estonia
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Card Dispute And Chargeback AgentWise May 2022 - Dec 2023Tallinn, Estonia- Handling cardholder dispute claims- Processing chargebacks via the Visa and Mastercard schemes- Processing attempts of dispute resolution via other vendors- Evaluating internal processes and policies
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Customer Support SpecialistWise Mar 2022 - May 2022Tallinn, Harjumaa, Estonia- Answered customer questions via email, chat, phone- Kept records of customer interactions according to company standards- Constantly reviewed internal processes and suggested improvement to product and tooling- Handled escalated and complicated / cross team cases, including manager requests- Helped with side-by-sides and trainings of newbies- Independently handled well-defined side projects (based on need /team leadapproval) e.g. macro-maintenance and copywriting projects- Maintained relationships with product; communicated and provided them with data
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Customer Support AssociateWise Mar 2021 - Mar 2022Tallinn, Harjumaa, Estonia- Same as CS Specialist- Escalated concerns to compliance and FinCrime teams- Assisted preview of customer identification and relevant documentations- Facilitated transfer of data subject access requests to relevant teams- Aided the obtaining of supporting information to mitigate FinCrime concerns- Assisted card dispute team with subscription case backlogs- Provided and monitored feedback for pre-launches and product updates for spend, accounts and assets
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Director Of Social Media/Co-FounderVois Cyprus Feb 2018 - PresentTurkish Republic Of Nothern Cyprus- Handling creative writing, content management and social media content creation- Assisting email and social media correspondence- Aiding creation of project proposals and event/project planning funded by EU and US Embassy Cyprus -
Student AmbassadorTaltech – Tallinn University Of Technology Oct 2020 - Dec 2022Estonia- Responsible for community management of the team and for prospective students- hosting campus tours and presentations for guests- organizing live webinars and representing university in promotional events- handling communication with social media audience and email correspondence -
Media Relations CoordinatorThav Media Ltd Nov 2021 - Nov 2022Port-Harcourt, Rivers State, Nigeria
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Secretary-GeneralAssociation Of African Students In Estonia (Aase) Jun 2021 - Jul 2022Estonia- documentation of in-house activities during the General Assembly- signatory to financial account of the organization- taking minutes of meeting proceedings- keeping records of the constitution and other organization-related documents
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International Student AmbassadorUniversity Of Tartu 2018 - Jun 2020Tartu, Estonia- Assisted the Marketing Unit in promotional activities- Wrote creative and informational blogs for prospective and current students- Planned and executed academic events and tours for students- Handled email inquiries from prospective students -
Summer Intern - Erasmus TraineeshipSmall Projects Istanbul Jun 2019 - Aug 2019Istanbul, Turkey- Handled social media, creative writing, photography and technical support - Executed administrative and clerical work (office communications, report drafts and tasks)- Performed Evaluation, Teaching, Reporting and Monitoring of summer program activities and mobility- Prepared Annual Report for 2018 year
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Research InternSeed (Center For Sustainable Peace And Democratic Development) Jul 2018 - Sep 2018Nicosia, Cyprus- Created research proposals and surveys- Handled email and administrative correspondence
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Marketing Specialist / Research & Development AssistantEsur Global Services Ltd Feb 2016 - Feb 2018Port Harcourt, Rivers, Nigeria- Effectively handled correspondence with prospective and current clients- Planned/executed sales promotions - Pitched new/existing products to prospective/current customers
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Orientation CoordinatorEastern Mediterranean University Sep 2015 - Oct 2017Famagusta (Ammochostos), Cyprus- Executed smooth first point-of-contact inquiries for new students- Performed airport pick-ups and pre-registration of new students- Assigned tasks and planned schedules of team members- Conducted campus and city tours -
Library AssistantEastern Mediterranean University Feb 2016 - Dec 2016Famagusta (Ammochostos), Cyprus- Effectively organized and cataloged old and new book entries- Handled reservations and reference requests- Executed help-desk services to students on miscellaneous inquiries
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Marketing AssistantDayspring Academy Aba Sep 2013 - Jun 2014Abia, Nigeria- Presented/sold merchandise of the institution to clients- Prepared and executed marketing/promotion/advert campaigns- Handled sales/marketing email/text correspondence
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Elementary School TeacherKing Solomon Montessori May 2013 - Sep 2013Abia, Nigeria- Taught subjects at elementary two level (kids aged 6-7)- Prepared lesson notes, tests and exams- Handled clerical correspondence for the institution
Ezinne Favour Ogwuegbu Education Details
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Technology Governance And Digital Transformation
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International Relations -
Cum Laude
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4.00/4.00 (High Honors)
Frequently Asked Questions about Ezinne Favour Ogwuegbu
What company does Ezinne Favour Ogwuegbu work for?
Ezinne Favour Ogwuegbu works for Wise
What is Ezinne Favour Ogwuegbu's role at the current company?
Ezinne Favour Ogwuegbu's current role is Card Dispute and Chargeback Senior Specialist.
What schools did Ezinne Favour Ogwuegbu attend?
Ezinne Favour Ogwuegbu attended Taltech – Tallinn University Of Technology, Vilniaus Universitetas / Vilnius University, University Of Tartu, Eastern Mediterranean University.
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