Ezperanza Chidi Email & Phone Number

-Contribute to maintain System Standards and a positive relationship to clients-Acting as the first point of contact for Support queries-Attend to all support tickets within SLA.-Provide problem diagnosis and work effectively with Developers to resolve the issues-Escalate unresolved queries to 2nd Line Support -SQL User Management ,administering user's granting permissions password database -Update and resolve calls logged on Zendesk and ServiceNow

Sandton

: Logging Calls : Arranging access for engineer on-site : Supporting an Engineer on-site : Monitoring the Network Management System (NMS) : Manage the overall desk activities : Act as a further escalation point for the supervisor(s) : Take on a wider customer service role : Report to senior managers on any issue that could Significantly impact the business : Attend Change Advisory Board meeting : Representing the… Show more : Logging Calls : Arranging access for engineer on-site : Supporting an Engineer on-site : Monitoring the Network Management System (NMS) : Manage the overall desk activities : Act as a further escalation point for the supervisor(s) : Take on a wider customer service role : Report to senior managers on any issue that could Significantly impact the business : Attend Change Advisory Board meeting : Representing the Service Desk at meetings : Writing and updating the tickets of Incidents using Completely Automated Tooling System (CATS):Troubleshooting Show less

Johannesburg

: Manual Testing, creating test cases from requirements cases and filing defects in QC(Quality Centre)tool. : Writing the reproducible steps of finding defects : Recording webpage activities and replaying. : Make use of object repository of commands : QTP(QuickTest Professional) using object repository : Perfoming synchronization and parameterization. : Creating of CIF(Customer… Show more : Manual Testing, creating test cases from requirements cases and filing defects in QC(Quality Centre)tool. : Writing the reproducible steps of finding defects : Recording webpage activities and replaying. : Make use of object repository of commands : QTP(QuickTest Professional) using object repository : Perfoming synchronization and parameterization. : Creating of CIF(Customer Information File) accoun Using Finacle System : Verification of CIF accounts : Check whether customer is blacklisted or not using Finacle System : Defect logging & Reporting : Analysing system performance under test. : Configure test automation networks and execute stability : Creation of loan Accounts Show less