• Automated processes for access management through integration with ServiceNow and Power Automate.• Migrated all Microsoft 365 licenses from direct to inherited via Active Directory group memberships and Powershell scripts.• Developed, tested, and integrated UI Actions and Client Scripts within ServiceNow to increase task efficiency and accuracy.• Set up dynamic Azure groups to automate group management for SharePoint permissions and CodeTwo email signatures.• Conducted comprehensive training for new Level 1 technicians.• Extracted data from ServiceNow and provided insightful visualizations of the team’s performance and the context of the tickets they worked on, on a quarterly and annual basis• Developed custom ServiceNow applications to improve and automate internal processes

• Provided professional and consistent IT services to troubleshoot issues with the Windows 10 OS, Microsoft Azure, Intune, and O365 mailboxes. • Created, updated and improved knowledge articles and the ticketing systems they resided in.• Implemented processes that increased efficiency and promoted consistency.

• As a medic, I provided emergency medical services, as well as treatment for any injuries and discomforts.• As a team leader, I ensured my team kept up their medical skills/knowledge by providing training and supplies needed for them to effectively provide medical support to their platoons.