Driving operational efficiency through process optimization and systems integration, while managing e-commerce platforms.•NetSuite ERP Implementation & Training: Led migration from Fishbowl to NetSuite, ensuring seamless data transfer and user adoption. Created comprehensive training manuals and serve as the go-to for system queries or enhancement requests.•Purchasing & Receiving SOPs: Designed and implemented standardized procedures with approval workflows, streamlining the purchasing… Show more Driving operational efficiency through process optimization and systems integration, while managing e-commerce platforms.•NetSuite ERP Implementation & Training: Led migration from Fishbowl to NetSuite, ensuring seamless data transfer and user adoption. Created comprehensive training manuals and serve as the go-to for system queries or enhancement requests.•Purchasing & Receiving SOPs: Designed and implemented standardized procedures with approval workflows, streamlining the purchasing process using Quartzy.•E-commerce Account Management: Manage Shopify, Amazon, and Walmart accounts, handling product listings, launches, and compliance issues. Developed sales projections and inventory reports using 2-year trend data.•Customer Support SOPs: Established standardized templates and SOPs for customer service to ensure consistent and efficient communication.•Product Data & Testing: Played a key role in launching INDICAID Health, resolving product issues before launch. Created a master product list with key specs like GTINs and vendor info.•Cross-Department Collaboration: Partner with supply chain, sales, IT, and customer support to ensure alignment on processes and goals.•Training Manual Development: Building a comprehensive training manual for the company, with completed sections: QC and Supply Chain. Show less

Led the entire supply chain and e-commerce operations, driving growth from $600K to $5M.•Procurement & Vendor Management: Managed purchasing across domestic and international vendors, balancing lead times and negotiating new product offerings.•Production & Quality Control: Ensured timely and accurate completion of work orders while coordinating between engineers and machinists.•Shopify & Website Management: Oversaw Shopify operations, product listings, and order management. Led the… Show more Led the entire supply chain and e-commerce operations, driving growth from $600K to $5M.•Procurement & Vendor Management: Managed purchasing across domestic and international vendors, balancing lead times and negotiating new product offerings.•Production & Quality Control: Ensured timely and accurate completion of work orders while coordinating between engineers and machinists.•Shopify & Website Management: Oversaw Shopify operations, product listings, and order management. Led the migration from BigCommerce to Shopify.•Order Fulfillment: Managed order fulfillment, ensuring timely shipment of all customer orders daily.•Customer Service Outsourcing: Outsourced customer service, reducing labor costs, and created SOPs and KPIs to enhance fulfillment speed and accuracy.•ERP Management: Managed ERP system (Infor) for order fulfillment, invoicing, and reporting.•Trade Show Operations: Managed end-to-end trade show operations, from booth setup to staff scheduling. Show less

Led customer service and warehouse operations for an e-commerce retailer, optimizing workflows and improving platform health.•Warehouse Operations: Managed picking, packing, restocking, and receiving teams to ensure timely shipments and efficient workflows.•Customer Service Outsourcing: Managed customer service through Zendesk and outsourced functions to reduce costs and improve efficiency.•WMS Implementation: Partnered with developers to implement a Warehouse Management System… Show more Led customer service and warehouse operations for an e-commerce retailer, optimizing workflows and improving platform health.•Warehouse Operations: Managed picking, packing, restocking, and receiving teams to ensure timely shipments and efficient workflows.•Customer Service Outsourcing: Managed customer service through Zendesk and outsourced functions to reduce costs and improve efficiency.•WMS Implementation: Partnered with developers to implement a Warehouse Management System (WMS), enhancing operational performance.•E-commerce Account Health: Managed health across Amazon, Walmart, Houzz, Wish, and Wayfair, ensuring compliance and optimized performance.•Process Documentation: Developed SOPs and flowcharts for warehouse and customer service to streamline operations and maintain consistency. Show less