Ezra Anyi Email & Phone Number

Malaysia

Cyberjaya, Selangor, Malaysia

Spearheading the development of new partnerships across Malaysia, Australia and New Zealand markets

Kuala Lumpur, Federal Territory Of Kuala Lumpur, Malaysia

Content and Product information management for Sony Electronics accountCreating, launching, and editing website marketing editorial content in over 120 locales via Adobe Experience Manager & and OpenText CMS.Managing product information database for Sony's entire product catalog via STIBO STEP systems.Delivering new Product page launches and Out-of-Flow Marketing pages in accordance with our operational Service Level Agreements.Liaising with global partners and clientele daily… Show more Content and Product information management for Sony Electronics accountCreating, launching, and editing website marketing editorial content in over 120 locales via Adobe Experience Manager & and OpenText CMS.Managing product information database for Sony's entire product catalog via STIBO STEP systems.Delivering new Product page launches and Out-of-Flow Marketing pages in accordance with our operational Service Level Agreements.Liaising with global partners and clientele daily through JIRA CRM tools like Salesforce to ensure timely rollout of promotional campaign deliverables on live sites.Training and onboarding newcomers on CMS tools and software. Show less

Kuala Lumpur, Federal Territory Of Kuala Lumpur, Malaysia

Melbourne, Victoria, Australia

achievements:- maintained top five positions out of 30 staff in sales conversion, call quality assurance, average handling time, and after-call work time KPI aggregated score for four consecutive months from September to January 2021- Achieved highest call quality in sales out of 70 staff during quality call calibration audit in July 2020Training new staff on sales-handling protocols and use of customer relationship management systems such as Cisco, and HUB customer database

Melbourne, Victoria, Australia

Simply Energy Inbound Sales Campaign (August 2019 - Feb 2021)Scope of duties:- calling residential customers and businesses nationwide for new electricity/gas energizations, relocation requests, and switching from a different energy provider.- Signing up customers to new and improved energy contracts and offers by educating them on benefits.- maintaining long-term customer relationships and retention by setting callbacks.- setting up Solar rebate plan for solar customers… Show more Simply Energy Inbound Sales Campaign (August 2019 - Feb 2021)Scope of duties:- calling residential customers and businesses nationwide for new electricity/gas energizations, relocation requests, and switching from a different energy provider.- Signing up customers to new and improved energy contracts and offers by educating them on benefits.- maintaining long-term customer relationships and retention by setting callbacks.- setting up Solar rebate plan for solar customers - generating quotes forecasting energy bill estimates and comparisons using Product Database- managing account inquiries between customer care and service order departments through HUB customer database and Cisco Finesse Show less

Melbourne, Australia

Melbourne, Australia

Collaborated with university students across different faculty to develop 'Shiftr', a social business idea addressing climate change and public transport usage in Australia.Designed the out-of-home advertisements and helped devised the plan for the integrated marketing communications campaign plan.Reached semi-finals judgement stage of The Big Idea Competition.

Bachelor Of Arts (B.A.), Media & Communications Studies (Journalism & Marketing)

Activities and Societies: The Big Idea Social Enterprise Competition - 2nd Place

User Experience Bootcamp

Undertook a 6-week career upskilling intensive - Designed an interactive prototype for a task manager app using Figma in two weeks..

Foundation Degree, Arts

Diploma, Multimedia Design

High School Diploma