Ezra Boyd, Mba Email & Phone Number

Atlanta, Ga, Us

Atlanta Metropolitan Area

Atlanta Metropolitan Area

Key Accounts: Tyson Foods CargillPerdue FarmsAJCJohnsonville •Liaison between the customer and Americold Business Development, Operations (i.e. warehouse and transportation) and Support departments.• Achieves operations objectives by contributing department information and recommendations to strategic plans and reviews; preparing and completing action plans; implementing production, productivity, quality, and service standards; resolving problems; completing audits; identifying trends; determining system improvements; implementing change. • Meets department financial objectives by forecasting requirements; preparing an annual budget; scheduling expenditures; analyzing variances; initiating corrective actions. • Recommends and implements procedural, policy, technical and personal ideas on an ongoing basis by interfacing with operations personnel, customers and support departments. • Improves customer service quality results by studying, evaluating, and re-designing processes; establishing and communicating service metrics; monitoring and analyzing results; implementing changes. • Develops and maintains long term customer relationships thus surpassing customer expectations. • Work with Business Development and Operations to ensure customer expectations are achieved. • Gathers knowledge on current customer service trends, processes & technology and works with teams to implement improvements. • Takes an active role in accepting, resolving, and following up customer complaints and internal conflicts with other Americold departments. • Use analytical skills to research local market conditions, analyze results, and develop & implement effective strategies.

Greater Atlanta Area

• Manage, motivate and develop a team to increase daily productivity and improve business performance• Hire, train, schedule, and lead District Service Manager and team, Full Time Merchandisers, and Account Leads• Manage Performance for District Service Manager, Account Lead and Full Time Merchandiser positions• Manage schedules, hours and scheduler tools for all direct reports including: District Service Manager and his subordinates• Collect, chart and interpret statistical data; manage multiple tasks simultaneously• Set productivity and service targets, measure performance to drive accountability• Collaborate with cross-functional team members (operations and key accounts) to enable perfect service and execution in the marketplace

Greater Memphis Area

The Customer Development Manager (CDM) is responsible for the account and strategic customer development in region/ Independent Business within a defined territory. The CDM is also responsible for increasing the overall profitability, ticket sales growth and net revenue through proper account development.-Design and implement zone level strategies to accelerate growth through increased store level execution-Provide performance insights and strategic planning through zone level communication, performance recaps and meeting presentations-Responsible for achieving territory Partners for Growth (PFG) program targets and growth plans through individual selling and management of DSL selling-Achieve New Item Distribution in Activated Accounts by placing Innovation Destination sets-Complete Account Activations by scheduling and executing resets and participate in UDS Explosion Blitzes-Complete market work-with’s with Zone Sales Directors, Key Account Managers, Sales District Leaders and Route Sales Representatives (RSR’s) to coach and develop within defined territory-Responsible for coordinating 1-2 regional chain calls at a minimum within defined territory-Actively mentor and develop Zone new hires (Sales Associates, DSL-D’s and RSR's) through 1:1s, work-with's and quarterly developmental discussions in order to build selling capability

Memphis, Tennessee

Responsibility for all aspects of managing a team of Customer Service Specialists (CSSs) and Customer Service Specialists Leads (CSLs) with varying levels of experience and education. You will be responsible for administrative and technical support, as well as facilitating information. This role must manage multiple tasks simultaneously. The Customer Service Manager must be able to analyze situations accurately taking effective action under narrow time constraints. It is imperative that you have strong leadership skills, good communication skills and thrive in a fast-paced, constantly changing work environment. Key Responsibilities: • Successfully interact with Customers and anticipate potential customer issues, apply contingency planning to avoid customer dissatisfaction • Lead district meetings to brief the frontline employees on scheduling and meeting delivery goals • Conduct one-with-one meetings with CSSs to discuss performance • Conduct "work-withs" and coaching sessions with CSSs to develop their selling and customer service skills • Coach CSSs to successfully service accounts • Collect, chart and interpret statistical data; manage multiple tasks simultaneously • Manage multiple priorities while allocating resources between accounts • Help employees prioritize the work and promote teamwork • Supervise daily operations, delegate tasks and monitor progress • Set productivity and service targets, measure performance to drive accountability

Greater Memphis Area

DSLs have responsibility for all aspects of managing a sales district comprised of 10-25 Route Sales Representatives (RSR’s). Each District Sales Leader leads a $5-15 Million dollar business. All District Sales Leaders are responsible for administrative and technical support, as well as facilitating information to direct reports. It is imperative that candidates have strong leadership skills, communication skills and thrive in a fast-paced, constantly changing work environment.•Interact with customers (store management) and effectively sell in/execute sales programs and initiatives•Lead district meetings focused on a plan to achieve sales objectives and goals•Conduct one-with-one meetings and “work withs” with RSR's to discuss performance, selling and customer service skills•Coach RSR's to successfully sell against baseline and promotional opportunities•Collect and interpret statistical data utilizing PepsiCo specific applications•Partner with product supply team to create accurate forecasts based on promotions and historical performance to ensure product availability•Prepare and deliver sales presentations to customers as required

Bachelor'S Degree, Business Management With A Minor In International Business

Activities and Societies: Phi Beta Lambda Sigma Alpha Lambda National Society of Leadership and Success

Master Of Business Administration - Mba, Entrepreneurial And Small Business Operations

Activities and Societies: The Society for Collegiate Leadership & Achievement

Education record

Activities and Societies: BETA Club, Spanish Club, Future Business Leaders of America, varsity athletics