Ezra Herrera Email & Phone Number

New York, United States

Remote

Washington, District Of Columbia, United States

• Interacted and engaged with customers to answer any questions regarding products, to ensure positive experiences within the shop, and provide the best service possible.
• Tailored personal connections with customers in a step-by-step process in order to provide adequate recommendations for products sold at LUSH as well as lifelong customers.
• Collaborated and communicated with team members to create a seamless experience on the workshop floor for coworkers and customers alike.

Washington, District Of Columbia, United States

• Communicated with customers in person and via phone to answer questions regarding merchandise, online orders, and rectify any orders that did not meet the customer’s expectations
• Managed front of house workers, rectified any issues that may happen in the store, and prepared large corporate orders while simultaneously completing coffee orders and creating cupcake decorations.
• Collaborated with other supervisors and management in order to provide the quickest and best service to customers while ensuring front of house workers were completing their appropriate tasks.