Since the birth of my daughter, I had the opportunity to be a stay-at-home parent for her first 2 years.

Sales in debt settlement loans. Built trusting relationships with clients, lenders, and debt settlement partners, to promote the growth and development of New Credit America. Ensuring account success in accordance with company standard, lender expectation, and partner retention; all while gathering statistical data for market trends.

As a Risk & Compliance agent, I was responsible for the safety of the building and all inhabitants. To ensure high safety standards are maintained throughout all areas of the store, continuous auditing is conducted. Being first aid/AED/CPR certified, I regularly responded to incidents involving first aid, fraud and any general safety concerns. I was personally responsible for all the tracking, scheduling and completion of all safety and fraud training of all co-workers. In addition, all agents rotate reception desk coverage; managing all incoming phone calls, making store announcements, managing all individuals that enter the co-worker area and track any vendors.

After graduating high school, I began my career at IKEA in customer service, primarily in the carts/loading department. When not assisting customers with loading their vehicles, I would often help in several others areas of the store, including goods handout, Smaland (hourly day care), order pulling, and furniture assembly. During this time, I learned valuable customer skills, and received 15 customer commendations.