Ezra Tan Email & Phone Number

Nambour, Qld, Au

Sunshine Coast, Queensland, Australia

I undertake project level planning, benefit tracking and realisation, reporting and analytics to enable the the delivery of the Technology & Digital Solutions project involving the stabilisation of an ERP system. This includes being the system administrator for the activity tracking system, JIRA, and managing the project schedule for reporting purposes.During my time I have been able to mature Unitywater's activity tracking system through the implementation of governance structures and… Show more I undertake project level planning, benefit tracking and realisation, reporting and analytics to enable the the delivery of the Technology & Digital Solutions project involving the stabilisation of an ERP system. This includes being the system administrator for the activity tracking system, JIRA, and managing the project schedule for reporting purposes.During my time I have been able to mature Unitywater's activity tracking system through the implementation of governance structures and ensuring data quality is maintained. Show less

Sunshine Coast, Queensland, Australia

I was responsible for collating and coordinating monthly portfolio reports for Technology & Digital Solutions, Water & Sewerage Construction and Strategic projects across Unitywater. This included being the system administrator for the Portfolio Management Tool, StrategyDotZero. My time with the Enterprise Portfolio Management Office (EPMO), introduced me to project management where I was involved in the maturing of Unitywater's reporting system to manage and track risks, issues and… Show more I was responsible for collating and coordinating monthly portfolio reports for Technology & Digital Solutions, Water & Sewerage Construction and Strategic projects across Unitywater. This included being the system administrator for the Portfolio Management Tool, StrategyDotZero. My time with the Enterprise Portfolio Management Office (EPMO), introduced me to project management where I was involved in the maturing of Unitywater's reporting system to manage and track risks, issues and benefits. Additional accomplishments include the development of a project manager skills matrix used to identify potential areas of development, facilitation of system training sessions for new project/program managers and the maturing of project benefits to provide detailed measures to be tracked. Show less

Sunshine Coast Mc, Queensland, Australia

My time at Unitywater has increased my exposure to the Organisational Development department through involvement in event management, data analysis, recruitment, learning and development and diversity and inclusion. Joining Unitywater has helped me learn change management skills through the use of the ADKAR model and translating data to make data driven decisions within the business.Accomplishments include the translation of data to inform diversity and inclusion decisions and… Show more My time at Unitywater has increased my exposure to the Organisational Development department through involvement in event management, data analysis, recruitment, learning and development and diversity and inclusion. Joining Unitywater has helped me learn change management skills through the use of the ADKAR model and translating data to make data driven decisions within the business.Accomplishments include the translation of data to inform diversity and inclusion decisions and understand learning opportunities from professional development plan across the organisation. Show less

Sunshine Coast, Queensland, Australia

I am accountable for the creative department at HistoryMaker Australia Church and also perform admin duties which involve reporting weekly budget and maintaining payroll. The creative department includes a team of 20 creative team members including musicians, sound engineers and multimedia operators. Transitioning from a volunteering role to a paid position at HistoryMaker allowed the opportunity to improve processes and systems through the introduction of clear structures, quality… Show more I am accountable for the creative department at HistoryMaker Australia Church and also perform admin duties which involve reporting weekly budget and maintaining payroll. The creative department includes a team of 20 creative team members including musicians, sound engineers and multimedia operators. Transitioning from a volunteering role to a paid position at HistoryMaker allowed the opportunity to improve processes and systems through the introduction of clear structures, quality standards and team synergy. My time at HistoryMaker has seen the successful integration of a reporting system which allowed a centralised approach to rostering, group reporting and event planning. Resulting in further transparency throughout the church and greater accountability. Show less

Maroochydore, Queensland, Australia

I am responsible for the collection of customer orders within elected timeframes. Working closely with supervisors to ensure the substitution of articles is precise and will provide the customer with quality. My ability to understand and gain a level of competency allowed collection trips to exceed expected goal times and be trusted to complete higher duties to assist supervisors.

Sunshine Coast Mc, Queensland, Australia

I was responsible for resolving team members difficult queries through team support and direct customer support. For customer, I arranged payment plans for Australia Taxation Office debts, debt collection, business activity statement explanations, individual tax return explanation and HELP debt assistance. My ability to resolve customer concerns exceeded KPI's which covered expected timeframes, quality standards and schedule adherence which allowed me to achieve consistent success KPI… Show more I was responsible for resolving team members difficult queries through team support and direct customer support. For customer, I arranged payment plans for Australia Taxation Office debts, debt collection, business activity statement explanations, individual tax return explanation and HELP debt assistance. My ability to resolve customer concerns exceeded KPI's which covered expected timeframes, quality standards and schedule adherence which allowed me to achieve consistent success KPI months, represented through green scorecards. Show less

Sunshine Coast Mc, Queensland, Australia

Second in charge of the seafood departments where I was given the responsibility to open and close the department individually.

Kawana, Queensland, Australia