Ezreen Azmi Email & Phone Number

Federal Territory Of Kuala Lumpur, Malaysia

Federal Territory Of Kuala Lumpur, Malaysia

- Resolve customer issues and queries via Salesforce, ensuring timely and effective solutions.- Utilize advanced troubleshooting techniques to diagnose problems, guide customers through step-by-step solutions, and escalate complex issues to higher-level support when necessary.- Collaborate with cross-functional teams, to enhance the overall customer experience by providing insights from customer interactions to solve queries.- Maintain accurate records of customer, including details of inquiries, comments, and actions taken.- Ensure all information is up-to-date and accessible for future reference and reporting purposes.- Provide feedback and insights to improve products and services by analyzing customer feedback and issue trends to identify areas for improvement by participating in regular team meetings to discuss performance metrics, share best practices, and implement new strategies for enhancing customer satisfaction.

Shah Alam, Selangor, Malaysia

- Performed daily & monthly administrative functions such as generating multiple reports and invoices for clients.- Provided constant and reliable administrative support to HR officer by maintaining personnel files for training, medical claim and attendance.- Demonstrated organizational skills by organizing clients' financial documents accordingly.

Shah Alam, Selangor, Malaysia

- Greeted customers upon their entry into the store and assist with any questions and concerns.- Operated a checkout lane and associated retail equipment, including barcode scanner and cash register.- Assisted sales floor staff with stocking shelves, keeping front lanes tidy, and assisting customers when needed.- Performed all checkout procedures quickly and efficiently each time.

Shah Alam, Selangor, Malaysia

- Deliver an excellent customer service experience by greeting customers, assisting them with selecting items, answering questions, and providing product information.- Organized and maintained stock levels according to customers' demand.- Operated daily transactions associated with the cash register which includes cash in/out deposits and daily sales.- Ensured that all products are well displayed, categorized, and labelled.- Demonstrated good communication skills by making and answering phone calls to prepare outgoing product shipment.

Bachelor Of Business Administration - Bba, Office Systems Management

Diploma, Administrative Assistant And Secretarial Science, General