Ezequiel Sosa Email & Phone Number

Led and managed hybrid infrastructure strategy, design, engineering, and operations for a scalable, resilient, and secure multi-cloud and on-premise environment (Azure, AWS, and PVE). Oversee the architecture, deployment, and optimization of both on-premise and cloud infrastructure solutions, ensuring alignment with business objectives.Key Achievements:Defined and executed cloud infrastructure strategy, driving innovation and operational efficiency across Azure and AWS platforms.Led and mentored high-performing teams, fostering a culture of collaboration and continuous improvement.Drove incident management processes and optimized system performance, ensuring 24/7 availability and SLA compliance.Collaborated with cross-functional teams to enforce security policies, ensuring compliance with SOC II and GDPR standards.Managed infrastructure budgets and led cost optimization initiatives across cloud environments.

In this role, I've led and nurtured a multifaceted team of 15 individuals, which included software development experts, specializing in various technology domains such as VoIP, mobility, IoT, unified communications, managed services, digital signage, cybersecurity, and video surveillance. My responsibilities spanned project planning, resource management, budgeting, vendor management, and regulatory compliance. A noteworthy accomplishment during my tenure was the establishment of robust service management frameworks, which played a crucial role in maintaining 100% stakeholder satisfaction and strict adherence to Service Level Agreements (SLAs). In retrospect, here are some key highlights of my contributions:- Won ~25% reduction in hardware/software ownership costs through vendor contract negotiations. - Cultivated trust-based relationships with over 20 key accounts spread across the U.S. and the Caribbean.

Vancouver, Washington, Us

In this position, I leveraged the OGSM framework and IT governance experience to lead a distributed team of seven talented professionals. I oversaw strategic IT initiatives and support operations for 45 locations on the East Coast. Our team provided crucial IT support to a massive workforce of 3,500 employees and efficiently managed an seven-figure budget. My passion for learning and development led to the cultivation of a learning culture within our team. I encouraged the adoption of internal continuing education resources, leading to an increase in IT team certifications and facilitating career growth for team members. I also developed comprehensive training materials and system documentation. To streamline IT support operations across different time zones, I established comprehensive Standard Operating Procedures (SOPs) for ticket management. I the led the initiative to conduct a user awareness campaign on these SOPs, thereby significantly reducing informal support requests and redundant escalations. Here are the key highlights of my tenure: - Enhanced our team's response time SLA from 25% to 60% by instilling a service-oriented culture.- Enabled 100% escalation compliance by introducing strong service management frameworks. - Recognized by senior leadership for exceeding expectations in annual performance reviews.

Las Vegas, Nevada, Us

Here, I drove and influenced several strategic IT initiatives, including the rollout of ServiceNow, while supporting network administration across geographically distributed operations. One of my significant achievements was the successful conceptualization and leadership of the VoIP phone system migration project. I secured the buy-in from the CEO and finance team for this project. To bolster strategic decision-making, I established a suite of dynamic, visual reports based on PowerBI and Crystal, providing critical insights into sales, inventory, and operational expenses. This significantly improved visibility and informed data-driven decision making. The key highlights of my tenure were: - Cut communications expenses by 35% by developing and leading a successful VoIP phone system migration. - Streamlined NOC workflows with the introduction of a digital ticket management system. - Mentored a team of seven individuals on IT best practices, promoting a culture of continuous learning.

Boca Raton, Florida, Us

During my time here, I oversaw comprehensive IT operations and project management, which involved the development of IT roadmaps and budget planning, as well as guiding system integrations. By instituting IT Service Management (ITSM) Service Level Agreements (SLAs) and policies, I was able to significantly improve service responsiveness, quality, and user satisfaction. My most significant contribution was establishing IT operations in the Caribbean from the ground up. This included founding an 11-member IT team, hiring 17 contractors, setting up data centers, and establishing Standard Operating Procedures (SOPs). Moreover, I introduced an IT Service Risk Assessment Profile and disaster recovery plans. As a result, I consistently hit the target levels of Recovery Time and Point Objective (RTO and RPO) as well as system availability. I led the modernization of operations across six warehouses, introducing voice-activated workflows and managing the initiation, design, and provisioning phases of the project. I successfully deployed the B1DIMA Warehouse Management System (WMS) in SAP, hitting all milestones on the way. Some of the key achievements during my tenure were: - Led an ERP upgrade within a strict budget and timeframe, migrating from JD Edwards to SAP across six business locations. - Reduced ticket resolution time to two hours by instituting effective IT support and ticketing SOPs. - Spearheaded the development and integration of the ODiN Inventory Telnet Application with SAP Business One.

Santo Domingo, Distrito Nacional, Do

As an IT leader, I guided the progress of our IT capabilities by leading cross-functional teams in delivering key projects. My role encompassed overseeing the revamp and implementation of new technologies, including enhancements of IT infrastructure, system migrations, and ERP integrations. Furthermore, I played a pivotal role in boosting the productivity of our sales team by leading the implementation of the SAP Business One ERP and Mobile Salesforce. I ensured that the project was completed within the designated timeline and budget, demonstrating strong project management and execution skills. I also drove the integration of the Restbar POS system and DataCycle Reporting (Business Intelligence) system with the SAP ERP system. Some key highlights of my tenure included: - Lowering telecommunications costs by about 30% through a successful migration to VoIP. - Enhancing sales team productivity through the timely and budget-compliant implementation of SAP Business One ERP and Mobile Salesforce.

Master’S Degree, Management Of Telecommunications And Information Technology.

Bachelor’S Degree, Computer Engineering

High School Diploma, Electronics (Digital) And Microprocessors

Diploma, Software Quality Assurance

Diploma, Project Management