As a Senior Fleet Order Hub Executive at Strive Group's Volvo Car Business Centre, I oversee the end-to-end process of vehicle orders while also playing a key role in managing the Fleet Order Hub team. With a focus on delivering exceptional service and ensuring seamless operations, I lead by example in coordinating the team's efforts to meet customer demands and uphold company standards.In addition to managing vehicle quotes, processing orders, and handling documentation and invoicing, I actively contribute to the development and growth of the Fleet Order Hub team. By providing guidance, support, and fostering a collaborative environment, I empower team members to excel in their roles and deliver outstanding results.My responsibilities encompass meticulously managing vehicle quotes, coordinating internally to verify specifications and pricing alignment with customer requests, and generating accurate quotes in line with internal processes and procedures. Moreover, I ensure completeness of order information, timely placement of orders, and accurate processing of vehicle invoices, adhering to established pricing and financial policies while ensuring compliance with regulatory requirements.Driven by a passion for excellence, communication, and customer-centricity, I collaborate closely with various departments, agents, and customers to ensure seamless operations and timely delivery of all Volvo vehicles. By leveraging my leadership skills and commitment to fostering a high-performing team, I contribute to the overall success and growth of Strive Group's Volvo Car Business Centre.

- Managed office supply inventory, performing stocktake duties and ordering additional supplies to meet staff needs.- Effectively managed incoming and outgoing mail to maximize office efficiency.Interacted with staff professionally by phone, email and in-person to deliver accurate service information.- Organized physical files and digitized records to support ease of access and GDPR compliance.- Produced high-quality documents, spreadsheets and presentations for internal and student needs.- Organized team building activities to foster professional relationships with staff.- Audited all training compliance and folders, ensuring they were fully up to date and chased any missing requirements.- Answered telephone and email enquiries promptly, signposting requested information.- Organised meeting bookings and prepared spaces and catering in advance.- Took and distributed detailed administrative meeting minutes.- Assisted with accident investigations and used information gathered to inform future policy development.- Created detailed reports on inspection and audit findings, enabling businesses to adapt improved safety measures.

- Spearheaded a dynamic team of salespeople, cashiers, and shelf stockers, ensuring seamless operations and exceptional customer service.- Orchestrated financial management, meticulously preparing annual budgets and maintaining detailed records of expenditures, sales figures, and employee performance.- Conducted comprehensive evaluations of stock supply, availability, and profit margins, implementing strategic measures to minimize damages, theft, and wastage, thereby optimizing efficiency.- Monitored shelf stocks and product displays, meticulously curating the store's appearance to enhance customer experience and drive sales.- Proactively identified and capitalized on market trends, tailoring product offerings to align with customer preferences and demands.- Dedicatedly addressed customer requests, comments, and complaints, fostering positive interactions and building lasting relationships.- Inspired and motivated employees, setting and achieving targets through effective leadership, coaching, and support.- Played a pivotal role in staff development, seamlessly training new team members and expertly managing shift schedules, ensuring optimal staffing levels and operational excellence.

- Crafted a diverse range of alcoholic and non-alcoholic beverages, ensuring a delightful experience for bar and restaurant patrons.- Engaged with customers, adeptly taking orders and serving snacks and drinks with a friendly and professional demeanor.- Skillfully assessed customers’ preferences and needs, offering personalized recommendations to enhance their enjoyment.- Adhered to strict regulations, meticulously verifying customers' identification to confirm legal drinking age compliance.- Proactively managed bar inventory, consistently restocking and replenishing supplies to maintain seamless operations.- Maintained a guest-focused approach, nurturing an exceptional experience for every customer, fostering loyalty and satisfaction.- Demonstrated strict adherence to all food and beverage regulations, ensuring a safe and enjoyable environment for patrons.- Efficiently managed staff rotas, guaranteeing the bar and kitchen were adequately staffed for optimal service levels.- Conducted daily official money counts, ensuring accurate financial records and transparent transactions.- Supervised a team of dedicated staff members, overseeing their tasks, providing guidance, and ensuring a cohesive work environment.- Assumed responsibility for opening and closing the bar, ensuring smooth transitions and impeccable standards at the beginning and end of shifts.

- Worked on the phones in a polite and professional manner, Ensuring the customers needs and wants are listened to and responded to adequately.- Used my personal people skills to build relationships effectively with customers to ensure the progression of the sale.- Created new business information through cold calling, building a repor with customers and using my own personal selling techniques to win the specific clients business.- Used Salesforce to identify and store information regarding clients, businesses and their current needs/wants.- Managed client accounts and handled their information to a GDPR standard.- Worked within a team and as an individual, maintaining the company standards at all times, ensuring that both my team work and personal work exceeds expectations.- Always kept up to date with any and all training, making sure that my skills for the job were the best they can be.

- Maintained accurate banking records, reconciling cash from tills with weekly sales, and facilitated secure cash transfers with G4S as part of financial protocols.- Conducted meticulous stock management, ensuring inventory levels matched system records, and addressed any discrepancies promptly.- Managed refund and return processes efficiently, resolving discrepancies and ensuring customer satisfaction.- Oversaw stock deliveries and customer orders, ensuring precise item fulfillment and exceptional customer care.- Implemented Profit Protection and P.R.E.P. strategies, correcting errors in store records, ensuring accurate stock write-offs, and validating financial transactions for precision.- Stepped into the role of Acting Assistant Manager during the absence, fostering a welcoming atmosphere for customers, offering assistance, and ensuring their needs were met.- Conducted various car fittings, including bulb changes, wiper blade replacements, child car seat installations, and car battery replacements, providing valuable assistance to customers.- Supervised staff, ensuring optimal performance, resolving customer complaints promptly, managing staff schedules, and guiding them throughout their tasks, breaks, and assignments.- Enforced area manager's directives, ensuring timely completion of tasks such as Planograms and promotional changes, while also serving as the store's Key Holder, responsible for opening and closing procedures.- Prioritized safety, conducting weekly Health and Safety Audits, identifying potential hazards, and ensuring staff members adhered to correct procedures, contributing to a secure working environment.

- Anticipated customer service challenges proactively, addressing issues before they escalated, ensuring a seamless and pleasant experience for all patrons.- Cultivated a positive, friendly, and approachable demeanor, fostering a warm atmosphere and building strong rapport with customers.- Responded promptly to customer requests, demonstrating a sense of urgency and efficiency in problem-solving, ensuring their needs were met promptly.- Executed tasks with precision, following a systematic and organized approach to work, ensuring consistency and high-quality service delivery.- Collaborated effectively with colleagues and various departments, fostering a cohesive team environment and smooth interdepartmental communication.- Upheld a commitment to excellence, meticulously attending to crucial details, and maintaining high standards in all aspects of service provision.- Ensured promises made to customers were honored, building trust and reliability in service delivery, enhancing customer satisfaction and loyalty.- Capitalized on sales opportunities through upselling, cross-selling, and add-on sales techniques, maximizing revenue while enhancing customer experience.- Managed banking duties and handled cash transactions efficiently, including invoicing and end-of-day reconciliations, maintaining accurate financial records.- Multi-tasked in the fast-paced environment, seamlessly transitioning between kitchen and bar duties, providing food and beverage service to guests even during peak times when the bar accommodated up to 60 customers, ensuring efficient service delivery and customer satisfaction.