Director of Operation

Reporting directly to the Operations Manager. Been promoted by the General Manager on October 2007 as Airport Offices Manager. Managing a team of 12 employees. Started and settled the company. Developing DMC network across the globe. Computerized working system in the department. Managed the Operations department in absence of the Director of Operations Team building exercise, Staff training on operations and product knowledge development. Created and managed the airport department (twelve airport representatives); directed workflow,supervised and trained. Gained the Award of the best company’s representation in Dubai international Airport from theDepartment of Civil Aviation in 1999. Cut labor expense annually by eliminating the need for part-time word-processing staff,by creation of working chart in the department and saved the previous high expenses of the rental ofbusses and limousines.Executive Tour Operator

Operated the Airport Department in Sunshine Tours. Met, greeted and assisted the guests in the airport, arranged the visas, escorting them through theimmigration, luggage claim, customs and the transportation to hotels. Followed up the clients needs during their staying, by being on call 24-hours. Handled clients' comments and complaints, reporting them to the overseas agents. Handled and met the company’s clients in their hotels, presenting and selling them the companyproducts excursions.

Prepared, carried and arranged all kinds of Tourism Programs. Handled tours, hotels reservations and airport meetings for the company’s German and English clients.

Assisted the German visitors during their stay in Egypt.