Key responsibilities as Software Developer/Automation RPA Jr.- The company seeing that I was making a difference as a Credit C. due to being automating things on my own using Excel spreadsheets (with macros/Visual Basic, etc) which accelerated (and more accurate data) the processes, invited me to become part of the very recent team of 2 developers which initially I should work/ensure both roles until things were ready to become fulltime software developer. With the BOTs… Show more Key responsibilities as Software Developer/Automation RPA Jr.- The company seeing that I was making a difference as a Credit C. due to being automating things on my own using Excel spreadsheets (with macros/Visual Basic, etc) which accelerated (and more accurate data) the processes, invited me to become part of the very recent team of 2 developers which initially I should work/ensure both roles until things were ready to become fulltime software developer. With the BOTs developed I would be able to reduce the Credit Controllers’ workload in general as well as the number of C.C. employees (mine + 2 more). This happened between July 2023 to February 2024. From then on, I became a fulltime software developer, until the company made my position redundant in November 2024. - I’ve developed BOTs to manage and deliver reports to check data and rates for the most important Vendors, Job scraping of these Vendors’ platforms, and shift booking scraping – Jobs and shifts are scraped from clients’ platforms and then send by email a report with necessary info so that the consultants’ teams could act/work very quickly on those jobs, turning this way a more effective increase of businesses for the company (both Sanctuary Personnel and Seven Resourcing Ltd.) - See below in COMPUTER SKILLS, COMPETENCES and IT TOOLS software used to develop the BOTs. Show less

Key responsibilities as Credit Controller - Proactively ensure timely collection of debt in line with credit terms by telephone, letters & email chasing - Ensure timely collection of invoices in line with credit terms by telephone, letters, and email chasing. - Manually or automatically upload invoices to client systems where required to expedite payment. - Report promptly any potential problem accounts or bad debt to Head of Credit… Show more Key responsibilities as Credit Controller - Proactively ensure timely collection of debt in line with credit terms by telephone, letters & email chasing - Ensure timely collection of invoices in line with credit terms by telephone, letters, and email chasing. - Manually or automatically upload invoices to client systems where required to expedite payment. - Report promptly any potential problem accounts or bad debt to Head of Credit Control. - Hold regular debt review meetings with key clients. - Maintain accurate records of communication with customers and status of debt. - Resolve invoice issues in a timely manner liaising with client, sales and other departments as required. - Raising of approved credit notes and re-invoicing where required for clients following queries and full investigation - Allocating of credit notes or unallocated payments on the ledger as required. - Issue dunning letters and statements in line with company credit control process. - Work to achieve set personal and group targets in relation to cash collections, aged debt, and debtor days - Key relationships: Internal (Sales, payroll, billing, compliance, and management accounts teams) External (both Direct & Intermediaries - big vendors) - Training & Skills: See below in ADDITIONAL TRAINING (skills needed and courses taken) Show less

- Responsible for over 30 sites (organisation, planning, Schedule the cleaning services and supporting the cleaners – over 60) - Planning the weekly/ Monthly agenda to meet the goals - Processing cleaning orders, stock orders, reports, start pack paperwork, Inductions, etc. - Insertion of all data for wages processing and billing processing - Processing/ managing cleaners’ issues, interviews, schedule holidays, covers, overtime, etc.… Show more - Responsible for over 30 sites (organisation, planning, Schedule the cleaning services and supporting the cleaners – over 60) - Planning the weekly/ Monthly agenda to meet the goals - Processing cleaning orders, stock orders, reports, start pack paperwork, Inductions, etc. - Insertion of all data for wages processing and billing processing - Processing/ managing cleaners’ issues, interviews, schedule holidays, covers, overtime, etc. - Visiting the site managers/ Clients (support them on their needs, their requests and Audits) - Assessing the sites (also H&S matters), evaluating the cleaning standards, providing training to the cleaners - Planning the Deep cleans and covering the emergency cleans and others that require special attention - Apps (Legislator, SMI, Coople, EvacOne, Servicetrac, Outlook, Teamviewer, Microsoft Teams, Total Motion, uAuthenticate, etc.) Show less

- Building Cleaning Maintenance supervision (Indoors and outdoors)- H&S issues - solving and controlling - Recycling management – balers and compactors systems - Staff management and control- Contractors and Suppliers management- Planning, Issuing and Executing Work Orders (unforeseen work)- Purchasing Products (cleaning and others)

- Presentation of the Company and demonstrations of its Products (windows, doors, garage doors, canopies, Porch, conservatories, rooflines, roofguards, etc.)- Presentation and explanations about Portfolios- Calculations, using specific tools, and advising in what costumers can save money and energy- Measuring up and helping out costumers to find out what they want and advising for the best- Financial affordability studies and presentation of price/ quotations and conditions… Show more - Presentation of the Company and demonstrations of its Products (windows, doors, garage doors, canopies, Porch, conservatories, rooflines, roofguards, etc.)- Presentation and explanations about Portfolios- Calculations, using specific tools, and advising in what costumers can save money and energy- Measuring up and helping out costumers to find out what they want and advising for the best- Financial affordability studies and presentation of price/ quotations and conditions - Other tasks linked to costumers’ needs and assessments- Conclude and consolidation of the business deal or sale- All paperwork preparation and produce, before and after sale Show less

* FM Europe West Area (LDS Church) – Top 5 best Facilities Managers in this area out of 43 FMs* MBO (Management BuyOut) process to expand the Group (former SUPA Group. Actual AUCHAN) to recover a liability of 1,5 million in less than 1,5 years (when was planned to meet this goal in 2 to 3 years)* A pioneer in Portugal - implementation of the ATM boxes and small equipment software (DP30, S40) and big (DP500, S4000) ports, used for optical reading and processing of documents (e.g. checks,… Show more * FM Europe West Area (LDS Church) – Top 5 best Facilities Managers in this area out of 43 FMs* MBO (Management BuyOut) process to expand the Group (former SUPA Group. Actual AUCHAN) to recover a liability of 1,5 million in less than 1,5 years (when was planned to meet this goal in 2 to 3 years)* A pioneer in Portugal - implementation of the ATM boxes and small equipment software (DP30, S40) and big (DP500, S4000) ports, used for optical reading and processing of documents (e.g. checks, Eurotickets, etc.) which helped a lot to put the BCP Finance Group top #1 in Portugal* Company’s Sales supervisor that became "top 10" at Iberian level. I increased the sales just over 20% in large supermarkets of all business groups* As owner-manager, enthusiastically led a team who promoted a unique and charismatic space. Back In the 90´s was very well known and recognized by the hotelier circuits, in Cascais, Portugal* Best grade as a military recruit served in Escola Pratica de Infantaria (EPI) in Mafra - Portugal – 1987 (over 800 recruits) Show less

- Building Needs Identification (Projects and Operation & Maintenance)- Building Cleaning Quality Standards Evaluation - Operating Management (Analysis, Reports and control – Operating Costs Targets)- Cleaning Products and Equipments Supply Management- Evaluation and assessment of cleaning and maintenance quality of premises- Maintenance Projects, Replacements and Improvements (study, Preparing, Implementing, Analysis, Award of Contract, Follow-up, Inspections and Reception… Show more - Building Needs Identification (Projects and Operation & Maintenance)- Building Cleaning Quality Standards Evaluation - Operating Management (Analysis, Reports and control – Operating Costs Targets)- Cleaning Products and Equipments Supply Management- Evaluation and assessment of cleaning and maintenance quality of premises- Maintenance Projects, Replacements and Improvements (study, Preparing, Implementing, Analysis, Award of Contract, Follow-up, Inspections and Reception of Works)- Building unscheduled issues (Structural, Robbery, etc)- Operational and Risk Management (analysis, reports and control – goals and cost targets)- Administrative/ Financial / Accounting records Mgmt. (Payments, Classification, Filing, Work Orders, Purchase Orders Approval, Suppliers mgmt. etc.) – US; UK systems- Administrative issues (, Payments, etc)- Human Resources Management (selection, control, training, Work schedule, team work under my supervision evaluation and Performance Appraisals , etc)- Budgeting (Analysis and Preparation for – Operation & Maintenance and Projects – R&I)- Training (Custodians and Priesthood Leaders)- Seminars - Study, preparation and implementation- Managing a team of 3 people (plus team contractors) and 35 buildings- KPI, SLA, H&S management, etc. Show less

- Building Needs Identification (Projects and Operation & Maintenance)- Building Cleaning Quality Standards Evaluation - Operating Management (Analysis, Reports and control – Operating Costs Targets)- Cleaning Products and Equipments Supply Management- Evaluation and assessment of cleaning and maintenance quality of premises- Maintenance Projects, Replacements and Improvements (study, Preparing, Implementing, Analysis, Award of Contract, Follow-up, Inspections and Reception… Show more - Building Needs Identification (Projects and Operation & Maintenance)- Building Cleaning Quality Standards Evaluation - Operating Management (Analysis, Reports and control – Operating Costs Targets)- Cleaning Products and Equipments Supply Management- Evaluation and assessment of cleaning and maintenance quality of premises- Maintenance Projects, Replacements and Improvements (study, Preparing, Implementing, Analysis, Award of Contract, Follow-up, Inspections and Reception of Works)- Budgeting (Analysis and Preparation for – Operation & Maintenance and Projects – R&I)- Building unscheduled issues (Structural, Robbery, etc)- Operational and Risk Management (analysis, reports and control – goals and cost targets)- Administrative/ Financial / Accounting records Mgmt. (Payments, Classification, Filing, Work Orders, Purchase Orders Approval, Suppliers mgmt. etc.) – US; UK systems- Human Resources Management (selection, control, training, Work schedule, team work under my supervision evaluation and Performance Appraisals , etc)- Training (Custodians and Priesthood Leaders)- Seminars - Study, preparation and implementation- Managing a team of 28 people and 54 buildings- KPI, SLA, H&S management, etc.Supervision of a team of 28 people, 54 buildings, in a range that goes from the center to the north of Portugal country and islands (Azores and Madeira) and give support to Cape Verde FM Group. I’m linked to several comities : Health and Safety; Training team, etc. Show less

This company was dedicated exclusively to civil works. The Division Più bella rises following its expansion, aiming to commercialize and designing kitchens furniture and interiors. Responsibilities: - Creation, implementation, organization and guidance of the various divisions within the company, in particular with regard to the interiors of homes and respective accessories and appliances. - Supervision and maintenance of all the company’s hardware and software. Study and… Show more This company was dedicated exclusively to civil works. The Division Più bella rises following its expansion, aiming to commercialize and designing kitchens furniture and interiors. Responsibilities: - Creation, implementation, organization and guidance of the various divisions within the company, in particular with regard to the interiors of homes and respective accessories and appliances. - Supervision and maintenance of all the company’s hardware and software. Study and preparation of projects and budgets. - Creation and development of all formal documentation of the company - main achievements obtained: Established protocols with furniture factories, kitchens, accessories and appliances nationally and internationally (Spain and Brazil), allowing one offering the best market quality, more variety and better prices and consequently, increasing the turnover. Facing its growth, the company was able to create new jobs (+ 7). - Did the study and implementation of the Showroom. - I created the Website of the company www.piubella.com. - Created and prepared the company’s presentation CD Card, also collaborated in the making of it- Did the study, preparation and implementation at FIL-Tektónica Fair etc.- Nominated choice of media channels for the purposes of aiding promotion, such as local newspapers in the Sintra area, “Architecti magazine” and Areanet’s “Guia do Projectista”. Show less

- Managing a business of large distribution. This store is located in a mini-Mall (9000sqm+200sqm)- Managing the exhibited products (layouts, negotiations with contractors, be aware of the competition, etc.) - Solely responsible for purchasing products and store-management (supported by several deputy managers)- Staff management (over 30 people) - Shops within the Mall: collecting shopkeepers’ rentals and assisting them with all their needs, etc.

Company related to the business of large distribution. - Member of a team of 3 Co-managers. Our gear ratio and multitasking enabled the company of a better financial control.- Responsible for Purchasing - Responsible for the exposition of the products and stock management

- A limited liability company (2 partners) that managed business in the hotel industry (Lisbon-Cascais Centre) and that under a selected environment, promoted several activities such as: Karaoke, live music, dancing and parties. - As owner-manager, enthusiastically led a team of 8 excellent employees, who promoted a unique space and charismatic (at the end of 90´s was well known and recognized by the hotelier circuits, in Cascais, Portugal). - The success sparked some media interest… Show more - A limited liability company (2 partners) that managed business in the hotel industry (Lisbon-Cascais Centre) and that under a selected environment, promoted several activities such as: Karaoke, live music, dancing and parties. - As owner-manager, enthusiastically led a team of 8 excellent employees, who promoted a unique space and charismatic (at the end of 90´s was well known and recognized by the hotelier circuits, in Cascais, Portugal). - The success sparked some media interest, allowing the disclosure of this space in television programmes of "SIC" (Portuguese Private TV) and "Radio Mais" (Radio show). - A space for 400 people and invoiced monthly about 3,500.000$00 the 5,000.000$00 (between €18,000 and €25,000) which in the 90´s, was a small but excellent business, because it allowed net, €2,000 monthly salary Show less

- Supervised the sales of this company that came to be "top 10" on Iberian level. Managed a team of 5 sellers, over 20 repositories and promoters across the country (monitoring and evaluating team, - negotiation, implementation of product exposition-study and tops for product display, etc.)- Planned visits, sales strategies, organized and produced price lists and databases - Resolution of all matters pertaining to collection of money and errors. - I increased the sales just over… Show more - Supervised the sales of this company that came to be "top 10" on Iberian level. Managed a team of 5 sellers, over 20 repositories and promoters across the country (monitoring and evaluating team, - negotiation, implementation of product exposition-study and tops for product display, etc.)- Planned visits, sales strategies, organized and produced price lists and databases - Resolution of all matters pertaining to collection of money and errors. - I increased the sales just over 20% in large supermarkets of all business groups Show less

- Managed Light and Bazaar Dept. where I was Co Manager, - Managed work teams between 15 - 20 people.- Managed the products exposed in existing sections of these surfaces, and solely responsible for purchasing. - Jumbo S.A. (acquired “Pão de Açúcar” Group), I was invited to work at a time when the Group passed through a MBO (Management By Out) process and to expand the Group (SUPA, by then) which initially operated under the name of “Mundimpex” (having acquired the company that… Show more - Managed Light and Bazaar Dept. where I was Co Manager, - Managed work teams between 15 - 20 people.- Managed the products exposed in existing sections of these surfaces, and solely responsible for purchasing. - Jumbo S.A. (acquired “Pão de Açúcar” Group), I was invited to work at a time when the Group passed through a MBO (Management By Out) process and to expand the Group (SUPA, by then) which initially operated under the name of “Mundimpex” (having acquired the company that managed the space previously HIPERESPAÇO S.A., which left in less than 1 year of existence a liability of 1.5 billion escudos and was symbolically bought by 1$00) and reaching the goals, would be added to the group. The goal for the first year would be to reduce debt by about one billion, which remarkably (and was a "sui generis" case in the Group) after a little more than 1 year and a half, the goal was exceeded. The liability was eliminated, and stayed with a half a million escudos and was eventually added to the SUPA Group (currently AUCHAN) Show less

- A pioneer in the implementation of the ATM boxes and small equipment software (DP30, S40) and big (DP500, S4000) port, used for optical reading and processing of documents (e.g. checks, Eurotickets, etc.). - I played the roles of analyst and programmer of this type of software which was specifically designed for Banks

- I classified, bitching encode documents (invoices, credit notes, debit, etc.). - I conferred invoices from suppliers and dispatch of material. - I released and updated files. - I also performed typing work