VALUE BUILDER OUTSOURCING provides custom digital services for your Customer Success & Care.Customer satisfaction has always been my main motivation and objective for the last 5 years. With these years of exchange and adventure, I would like to put this knowledge and these exciting experiences to serve start-ups and SMEs.My mission ? Participate in your growth and be the key to your Customer Success Strategy.

My passion for new technology pushed me to take an important decision for my career. - Deep my knowledge and skills in the field of computer science and the web. - Leave my comfort zone to start a new adventure. I expect this new experience to be full of discovery, learning and evolution that will be beneficial to me. Let's start moving on !

Customer Relationship ManagementProspecting CampaignEnsure the follow up of our customer portolioDevelop sales and compagny's growthProject management : the Inbound Outbound Call Support, Customer helpdeskProduction delivery and controlQuality assessmentIn charge the achievement of objectives : decisions, implementation, planning, reporting, archiving etc

I was in charge of project management at the quality level. I had three main missions: ensure the quality of service to the Customer, assess the implementation of a quality management system and processes and innovation of the service at the level of objectives (profitability, costs, quality and deadlines)

Enrichment of a customer databaseContent writingTranscription, translation (English-Spanish)