F G. Email & Phone Number

C# and Visual Basic programming using the ASP.NET WebForms and MVC 5 frameworks with some Javascript utilizing jQuery and Bootstrap libraries. Bug hunting & fixing. Refactoring of existing WebForm pages to conform to the MVP pattern, with new service-patterned data access objects to support the new presenters using Entity Framework 6. Web API 2 services for batch processing/packaging of data. OAuth2 service to support authentication for the new Web API 2 services. Stored procedures for batch processing of data on the SQL server. Developed new enrollment system using MVC 5 and Razor. Gave semi-annual department presentations on technologies and concepts that could improve department quality of life.

QA tool development in C#, Python and a proprietary scripting language for automating QA testing. Designed, created and executed tests for an integrated software platform. Assisted department leadership in development of QA processes and department practices. Researched and implemented a continuous integration environment for company development purposes which since has also been employed to automate product deployment. Robotframework with Selenium2 library for automating web interface functionality testing. GWT development of new product features.

End user support for over 40 companies, some of which were outside of the US. Everything from workgroup to domain support requests for WindowsXP through Windows 7. iPhone, BlackBerry and Android email and network support. Citrix support and troubleshooting. Troubleshooting, problem solving and documenting help desk customer issues from file permissions to basic networking support to malware and virus removal. Active Directory & Exchange account administration.