• Identify and analyze data to isolate issues, root causes of the Selling Partner dissatisfaction thought various methodology of root cause analysis • Deliver initiatives for our Selling Partners to improve Vendor metrics and Vendor experience • Plan and manage multiple parallel projects and initiatives in association with WW product team.• Create, maintain and disseminate project information to stakeholders and senior management• Identify opportunities for Vendors to grow their business, engaging with teams to set up the right processes as well as owning the business performance.

ACES (Amazon Customer Excellence System) supports, coordinates and facilitates structured mechanism improvement activities that are aligned to business goals.- Be primarily responsible for validating, owning and resolving defects surfaced through the GEMBA mechanism and identifying improvement opportunities in the mechanism. - Support and improve the PSAS ACES program as part of worldwide network of ACES Program Managers- Support global Kaizen & ACES initiatives.- Provide insights, support and participate in business reviews as required. - Partner, engage and follow-up with the requesters, site PMs and GEMBA PM to close loop on the open GEMBA issues.

• Manage team of 5 Japanese Ops- scheduling and work assignment • Team management, performance review, coaching and mentoring• Book suppliers according to Purchase order rom Reservations and use approved list of suppliers• Brief and train tour guide on booked tour and support if there is any emergency • Carry an emergency mobile phone to attend 24 hours on roster within reservations and operations team

Directly in charge of a team size of 15 agents across location BKK and KUL. Effectively managed 80% of team members to achieved KPIs (CSAT/DSAT/TPs)• Produce and analyze specific reports to ensure the team members were performing as per their set KPIs• Pro-actively manage and monitor call and email queues according to SL• Manage CS team performance and KPIs (Adherence, CSAT, NPS, AR, Res Time, TPH)• Complaint/escalation handling• Set up agent roster, approve agent leave request, scheduling to cover traffic SLA• Conduct agent team meeting and 1-1 meeting performance review, evaluate mid-year and year-end review.• Hire and train for staff and back up supervisor

Provide world class customer service Offer solutions to our guests during and after their travels by ensuring timely follow-up, closure and feedback to customers where required.Communicate effectively with our customers and suppliers via our primary communication channelsAchieve learning / development milestones through coaching / performance improvement plans as set by the supervisors

Telesales to do prospecting new accounts and setup sales call with potential accounts Channel efforts in sales call to maximize hotel recognition and develop relationships with new accounts in person Develop action plan for target key account to push for booking. Do the RFI and RFP and reply re-negotiation from global Accor Key Accounts Take care Corporate VIP guests and welcome guests upon check-in Materialise sales lead Negotiate the terms of an agreement and issue corporate contracts Identify local competition and competitor’s survey Conduct site inspection Monitor and maintain relationship with assigned accounts to ensure that sales potential is fully exploited Attend sales morning briefing and make weekly and monthly sales calls reports.HIGHLIGHTED ACHIEVEMENTS:Mar 27-28, 2012: Prospect Training by INSTITUTE FOR HOSPITALITY How to effectively hunt for leads and qualify them How to prospect and set appointments for sales visitsApr 9-12, 2012: Pre-opening Sales Training by ACCOR ACADEMIE Fundamental of Selling Sales Negotiation Introduction to ACCOR SALES APPLICATIONBEST EMPLOYEE OF THE MONTH - JULY 2012

Since hotel’s opening in May 2012, be in the PRE-OPENING team where I have learned and done: Work directly with ADOS in preparation of all Sales Kit (brochure, factsheet, etc.) Prepare for Domestic Sales Blitz and makes appointments with potential clients. Assist in all of marketing and communication campaigns. Manage AKA database and email marketing Under supervision and training by DOSM, call potential clients for telemarketing. Partly involved in the process of decision-making of promotion campaigns Be in charge of contact the suppliers for Sales team’s purpose(printing, stationery etc) Ensure minimum stock of sales collateral and preparation of sales, banquet and press kits. Support the ADOS in doing rate survey of direct and indirect competitors.