Fernando Maldonado Email & Phone Number

San Mateo, Ca, Us

San Mateo, Ca, Us

Mountain View, California, United States

• Assisted in maintaining site reliability through 24/7 on-call support for 9 different internal platforms• Identified user needs and swiftly troubleshooted technical issues, delivering effective solutions through the application of internal Troubleshooting SOPs or by escalating issues through the established internal processes.• Reduced engineering investigation cycles by adopting technical analysis practices and applying them to on-call support. Setting a new standard for specialist team and leading to team-wide learning and adoption.• Assisted and spun up various internal projects, contributing to the team’s development and productivity.• Analyzed internal platform trends on recurring and high priority issues, created reports and presented to multiple downstream teams to improve overall platform stability.• Mocked all-new UI/UX features for development. Utilized product knowledge to reduce engineering resource consumption by identifying existing features to be applied and repurposed for new developments.• Collaborated with cross functional Engineering and QA teams to align on action items to develop and implement new features.

Palo Alto, California, United States

• Manage internal product by upkeeping healthy operating status while pushing impactful changes.• Collaborate with Project Managers and Engineers on a daily basis to bridge gap between user and developer. Balance user need and developer bandwidth.• Serve as primary point of contact for all internal software issues for the AutoPilot Data team.• Iterate and build upon ideas to be developed into the labeling software toolset through drafting interactive mocks/wireframes.• Compile, analyze and report findings on project key performance indicators (KPIs).• Organize all findings into high quality reports with unique data visualization for at a glance understanding.

San Mateo, California, United States

• Analyzed data that was inputted into training sets to develop AI machine learning.• Ensured high quality standard on all material submitted.• Set benchmark for attention to detail within team.• Earned internal certification in under 3 days time vs company average of two weeks.

San Mateo, California

Hillsdale Shopping Center

Bachelors Of Science - Industrial Design And Engineering

Ged

High School Diploma