Fernando Matos Email & Phone Number
@hudson.com.mt
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Who is Fernando Matos? Overview
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Fernando Matos is listed as Digital Learning Manager at Bank of Valletta plc, a company with 840 employees, based in Saint Paul's Bay, Malta, Malta. AeroLeads shows a work email signal at hudson.com.mt and a matched LinkedIn profile for Fernando Matos.
Fernando Matos previously worked as Senior Trainer at Pinnacle and Learning And Development Specialist at Hudson Holdings Ltd. Fernando Matos holds Master Of Arts In E-Learning Design And Development, Training And Development from Munster Technological University.
Email format at Bank of Valletta plc
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AeroLeads found 1 current-domain work email signal for Fernando Matos. Compare company email patterns before reaching out.
About Fernando Matos
Hello! I’m Fernando, a seasoned Learning & Development professional currently pursuing a Master of Arts in E-learning Design and Development at Munster Technological University, Ireland. I hold a Postgraduate Diploma in Corporate Education from Brazil and a QQI Level 6 Special Purpose Award in Training and Development. Fluent in both Portuguese and English, I bring over a decade of rich experience across diverse cultural settings including Malta, Ireland, Malaysia, Algeria, Cyprus, Morocco, Brazil, the USA, the UK, and Canada.In my career, I have excelled in designing, implementing, and leading customer service training and development initiatives that enhance team performances and align with organizational goals. My expertise includes managing extensive training programs, identifying skill gaps, and crafting targeted development solutions that boost productivity and engagement.Passionate about the power of digital education, I am keen on leveraging the latest educational technologies and innovative training methodologies to foster a dynamic learning environment. My approach combines strategic planning with a strong emphasis on results and team collaboration. I thrive in roles where I can creatively solve problems, organize complex projects, and communicate effectively to educate and influence diverse groups.Let's connect if you’re interested in discussing how we can collaborate to drive learning and development in a global, remote-first setting or if you’d like to exchange insights on creating engaging educational experiences in the workplace!
Listed skills include Microsoft Word, Sistemas Operacionais, and Microsoft Powerpoint.
Fernando Matos's current company
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Fernando Matos work experience
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Senior Trainer
Learning And Development Specialist
- Developing and delivering onboarding training for new employees.
- Designing the CS training program for all Sales Assistants in 6 territories.
- Designing and conducting new training methodologies, such as gamification.🌟Achievement: Rewarded with Customer Champion 2022 for designing an innovative CS training program.
Learning & Development Specialist
-Developing and delivering the onboarding training for all new Customer Service agents.-Creating and maintaining the training materials, documents, videos, handbooks, and manuals.-Delivering training sessions covering specific areas such as product knowledge, policies & procedures, soft skills, and quality assurance.-Identifying individual and team skills.
Customer Support Executive
Loyalty Customer Service Representative
- Investigating and solving loyalty members issues.- Sorting out any issues that may arise with bookings or loyalty accounts.- Processing requests from the loyalty customers, making them stay more enjoyable.- Processing reservation and cancellations by phone.- Processing payments and sending confirmation details to customers.- Handling over 60 calls per.
Work & Study Exchange Program
Learning And Development Team Lead
- Managed a team of 6 T&D Specialist.
- Conducted training needs analysis, designed and delivered training content based on specific needs of sales and customer service teams.
- Responsible for the measure of the training project andimpact reporting on a monthly, quarterly, and yearly basisusing the PDCA model.
- Managed the Training agenda, approving the trainingrequests and organizing the training schedules.
Learning And Development Specialist
- Conducted classroom training sessions - modules of alarge course or an entire course.
- Leaded and facilitated role-play sessions in various training courses/environments and providing coaching.
- Training complex sales/customer service concepts andtechniques for over 50 sales representatives weekly.
General Banking Officer
- Promoted cross-sell the Bank’s products and servicesassisting customers with the respective features, termsand conditions to make the most effective use of services.
- Responded to customers enquiries regarding theoperation of accounts, card services, internet bankingrequests, interest rates and bank charges.
- Posted transactions accurately, access accountinformation, balance transactions, and generally updatecustomer account transactions and information.🌟 Achievement: - Promoted to inhouse customer service due to.
Credit Analyst
Salesperson
Colleagues at Bank of Valletta plc
Other employees you can reach at bov.com. View company contacts for 840 employees →
Joanne Cutajar
Colleague at Bank Of Valletta PlcMalta, Malta
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Austin Stellini
Colleague at Bank Of Valletta PlcGhajnsielem & Comino, Ghajnsielem & Comino, Malta, Malta
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Sara Theuma
Colleague at Bank Of Valletta PlcMalta, Malta
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Samantha Fenech
Colleague at Bank Of Valletta PlcMalta, Malta
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MC
Marie Claire Scerri
Colleague at Bank Of Valletta PlcMosta, Mosta, Malta, Malta
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Daniel Mallia
Colleague at Bank Of Valletta PlcMalta, Malta
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RZ
Rim Zouari
Colleague at Bank Of Valletta PlcMalta, Malta
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HC
Hubert Camilleri
Colleague at Bank Of Valletta PlcMalta, Malta
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JS
Julianne Seisun
Colleague at Bank Of Valletta PlcMalta, Malta
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DM
Deborah Mangion
Colleague at Bank Of Valletta PlcMalta, Malta
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Fernando Matos education
Master Of Arts In E-Learning Design And Development, Training And Development
Postgraduate Degree, Corporate Education
Bachelor'S Degree, Business Administration And Management, General
High Certificate Qqi Level 6, Training Needs Identification And Design 6N3325
High Certificate Qqi Level 6, Training Delivery And Evaluation 6N3326
Frequently asked questions about Fernando Matos
Quick answers generated from the profile data available on this page.
What company does Fernando Matos work for?
Fernando Matos works for Bank of Valletta plc.
What is Fernando Matos's role at Bank of Valletta plc?
Fernando Matos is listed as Digital Learning Manager at Bank of Valletta plc.
What is Fernando Matos's email address?
AeroLeads has found 1 work email signal at @hudson.com.mt for Fernando Matos at Bank of Valletta plc.
Where is Fernando Matos based?
Fernando Matos is based in Saint Paul's Bay, Malta, Malta while working with Bank of Valletta plc.
What companies has Fernando Matos worked for?
Fernando Matos has worked for Bank Of Valletta Plc, Pinnacle, Hudson Holdings Ltd, Okcoin, and Deriv.Com.
Who are Fernando Matos's colleagues at Bank of Valletta plc?
Fernando Matos's colleagues at Bank of Valletta plc include Joanne Cutajar, Austin Stellini, Sara Theuma, Samantha Fenech, and Marie Claire Scerri.
How can I contact Fernando Matos?
You can use AeroLeads to view verified contact signals for Fernando Matos at Bank of Valletta plc, including work email, phone, and LinkedIn data when available.
What schools did Fernando Matos attend?
Fernando Matos holds Master Of Arts In E-Learning Design And Development, Training And Development from Munster Technological University.
What skills is Fernando Matos known for?
Fernando Matos is listed with skills including Microsoft Word, Sistemas Operacionais, and Microsoft Powerpoint.
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