• Provided Help Desk/Desktop support via email or in-person to various law firms regarding Microsoft Windows XP/Office 2003 to Microsoft Windows 7/Microsoft Office 2010 or Microsoft Windows 8/Office 365• Provided Help Desk support to various corporations regarding Microsoft Windows to Sharepoint/VMWare• Provide support of Lotus Notes Domino to MSExchange utilizing Microsoft Transporter Suite for Lotus Domino• Searched for orphan files on Server regarding migration of document management software• Consulted with Training Manager to ensure that the information on the Firms Intranet is updated (i.e., migration schedules, tips & tricks, and “how to” downloads)

• Responded to issues reported via e-mail, phone and remote access• Analyzed, diagnosed and resolved issues reported to Help Desk• Provided special attention to Human Resources Department which utilized Windows NT/Linux• Provided services to other Customers worldwide utilizing SMS Web Remote Console to Microsoft MSWord 2003 (Innova Paragraph Numbering Suite and Table of Contents), Microsoft Excel and Microsoft PowerPoint, Mac OSX , Microsoft Outlook 2003, FileSite and DeskSite, Citrix (WTS Remote Access), POS, WMS, IE7, Adobe Suite, Deltaview Workshare• Granted customers access to software and maintained security utilizing NetIQ DRA Web Console• Set up video conferencing utilizing Skype or Polycom HDX 8000 for attorneys• Provided support for Avaya 1100 Series Deskphones• Configured new RIM/Blackberry Hardware and tested hardware for attorneys and arriving attorneys• Followed up with the Customers until issue was resolved• Entered all issues reported into BMC Remedy for tracking and reporting purposes• Provided hardware support for p.c's and reimaged when necessary utilizing Acronis True Image Workstation

• Assisted customers via phone – remotely utilizing LANDesk® Management Suite Web Console problems with software relating to Microsoft Office Suite XP – Native MSWord, Outlook 2002, iManage,Citrix (WTS Remote Access), Internet Explorer, Adobe Suite, Deltaview Workshare and Comparite• Entered all issues reported into Support Magic for tracking and reporting purposes

• Assisted customers via phone (Level 2)– remotely utilizing Proxy for Windows NT problems with software relating to GroupWise 6, Microsoft Office Suite 2000, Lotus Notes, DocsOpen, Citrix (WTS Remote Access), Internet Explorer, Adobe Suite, Deltaview Workshare and Comparite• Granted customers access to programs and maintained security utilizing Novel Console One and Active Directory under Altiris Agent• Supported Accounting Department and all others Users utilizing Elite Enterprise• Configured new RIM/Blackberry Hardware and tested hardware for attorneys and arriving attorneys.

Assisted customers via phone – remotely utilizing ZENWork Workstation Browser 3.0 and with floor support concerning installation and problems with software relating to Groupwise 6, Microsoft Office Suite 2000, Corel Office Suite 2000, DocsOpen, Citrix (WTS Remote Access), Internet Explorer, Adobe Suite, Deltaview Workshare & Comparite. Provide hardware support for p.c's and reimaged when necessary utilizing Symantec GhostCast Server.

Trained staff and implemented conversion software Microsystems DocsX and DocsXchange for Word Processing department; provided customers with telephone and in-person helpdesk support regarding utilization of Groupwise 6, DocsOpen, Microsoft Office Suite, Corel Office Suite, Adobe Suite and Lotus Applications; assisted in the installation, testing and maintenance of all software running in a Windows NT environment.