As a seasoned B2B SaaS leader with over 10 years of experience, I have a proven track record of building and scaling high-performing Operations and Customer Success teams within fast-growing organizations, including the Real Estate, PropTech, Security, and Home Service sectors. My approach prioritizes a strategic business mindset, fostering rapid team development, and leveraging data to deliver exceptional customer experiences at scale.✅ Key Achievements and Expertise👥 Strategic Partnership: Adept at collaborating with C-level and executive teams to align operational goals with broader business objectives.🤝 Cross-Functional Collaboration: Proven ability to manage client operations effectively, engage development and product design teams, and set strategic direction through impactful goal setting, forecasting, and budgeting.🚀 Customer Success Champion: Successfully led Customer Success teams to achieve industry-leading metrics, including 90%+ customer revenue retention and consistent growth in customer base and ARR.🎯 Operational Excellence: Possess extensive experience in team management and development, crafting customer success strategies, contract negotiation, change management, software implementation, and data analysis.📈 Data-Driven Decision Making: I leverage data insights to optimize processes, identify trends, and make informed decisions that drive customer satisfaction and business growth.🏢 Change Management Expert: Adept at facilitating smooth transitions during mergers and acquisitions and fostering team buy-in for new processes and initiatives.🌟 Passion and Values: I thrive in results-oriented and data-driven environments where big-picture thinking is valued alongside a shared obsession with creating exceptional software products. My ability to speak French allows me to further connect with clients and colleagues in a global marketplace.