Lead and motivate team while collaborating with the whole sales and marketing team. Contribute sales training information and recommendations to strategic plans and reviews.Implement production, productivity, quality and customer-service standards.Deliver sales training financial objectives by forecasting sales training requirements, prepare annual budget, schedule expenditures, analyze variances and initiate corrective actions.Determine training requirements by studying sales and marketing strategic plans.

Evaluate training and development needs.Designing training and development programs.Facilitate classroom training.Create and design e-learning modules.

Manages employees during training to ensure support professionals meet competency development goals, attendance requirements, overall performance standards. Possesses the ability to deliver a diverse set of educational programs including technical, soft skill and systems education. Responsible for the development, and delivery of client focused training to address the new hire, product update and recursive training requirements of Stream’s Support Professionals. Develop curriculum that will help in understanding different aspects of policies, procedures, systems, or skills requiring instruction.

Associate Trainers are needed on an interim basis to deliver training requirements of varying scale either locally or at other site locations in a timely manner. The prime role of Associate Product Trainers is in teaching new hire classes for the contract they represent, new product training (NPI), and recursive sessions.

Responsible for taking inbound calls for prospective customers, handling customer inquiries in a courteous and professional manner while providing the highest level of customer service. Provide responsive and competent telephone support to customers in the areas of problem solving and handling customer inquiries.Typically would not have sales goals/quotas.