F. Saadia Ilyas Email & Phone Number

Croxley Green, England, United Kingdom

- Ensure SLAs are met and adhered to across Creations, Pricebook & Objections- Support related delivery and achievement of all KPIs and Objectives across Sales Support, as well as wider Sales Department targets- Ensure plans are made and focus given to milestones issued in relation to requirements for Senior Sales Support administrator success- Have an integral role in report creation to support tracking of departmental performance for LM/LT/DLM- Support Day to Day Operational… Show more - Ensure SLAs are met and adhered to across Creations, Pricebook & Objections- Support related delivery and achievement of all KPIs and Objectives across Sales Support, as well as wider Sales Department targets- Ensure plans are made and focus given to milestones issued in relation to requirements for Senior Sales Support administrator success- Have an integral role in report creation to support tracking of departmental performance for LM/LT/DLM- Support Day to Day Operational Activities where required- Support Training and Induction Process of all New Starters- Identification, ownership and accountability of risks, controls and processes- Collaborate cross-functionally cross- business, within the line manager group and with the LT- Deliver presentations to a variety of group sizes- Support planning, testing, implementation and integration into BAU any form of technical Sales efficiency Show less

Croxley Green, England, United Kingdom

- Support back office functioning requirements to support Sales team in working towards achieving SME and KAM targets- Actively monitor Prospecting Inboxes and complete system uploads within company SLA- Analysis of received tenders checking prospect status and action accordingly- Responsible for setting up new business tenders, renewal tenders, first quote for sales reps, and supporting Objections and Go Live rate- Assist in the resolution of any ad hoc team queries and… Show more - Support back office functioning requirements to support Sales team in working towards achieving SME and KAM targets- Actively monitor Prospecting Inboxes and complete system uploads within company SLA- Analysis of received tenders checking prospect status and action accordingly- Responsible for setting up new business tenders, renewal tenders, first quote for sales reps, and supporting Objections and Go Live rate- Assist in the resolution of any ad hoc team queries and back-office responsibilities as instructed- Receive inbound calls from customers and third parties assisting with questions and queries, throughout the day- Liaise with different departments throughout the business regarding the management of customer accounts- Ensure all data is accurate and uploaded correctly into systems without impact to overall sales processes ensuring 100%+ of all tenders set up are quotable- Liaise with sales reps on tenders to ensure accurate set up of data to sales requirements- Complete any reporting required and allocated by your manager- Actively improve all current processes and provide innovative solutions- Act in accordance with the companies risk procedures and guidelines Show less

Harrow, England, United Kingdom

- Worked in the HQ operations office operating high volume switchboard acting as a point of contact for clients and new customers- Dealt with large volumes of data regarding both clients and customers in a fast-paced business setting- Handled and organised sensitive information in line with GDPR- Multitasked during busy periods as I aimed to work proficiently as possible to minimise workload within company deadlines

London, United Kingdom

- First point of contact for Lettings department; answering phone calls, responding to e-mails and entertaining clients and customers- Facilitated client satisfaction by scheduling property viewings, accompanying prospective tenants on tours, achieved offers for landlords, created confidential offer documentation and cooperated with clients.- Proficient using Reapit software- Worked strategically to reach weekly rental agreements targets to maintain the company's lead in the area by… Show more - First point of contact for Lettings department; answering phone calls, responding to e-mails and entertaining clients and customers- Facilitated client satisfaction by scheduling property viewings, accompanying prospective tenants on tours, achieved offers for landlords, created confidential offer documentation and cooperated with clients.- Proficient using Reapit software- Worked strategically to reach weekly rental agreements targets to maintain the company's lead in the area by analysing the trends in current markets and what features help let a property faster. Show less

- Greeted and dealt with all customers upon arrival- In charge of handling all bookings, payments, checking-in members, setting up new membership contracts with their organisational software program- Tasked with administrative duties; making copies, replenishing leaflets, arranging files and company letters.

Business Administration And Management, General

Relevant modules; - Human Resources Management - Commercial Awareness - Organisational Behaviour - Business Economics - Practice Code.

Cipd, Human Resources Management/Personnel Administration, General

Working towards my Level 3 CIPD HR qualification

A-Levels, Psychology