Manage the Hotel during night. Provide seamless customer experience by Welcoming, Engaging, Servicing and Thanking for using the facility. Handle guest complaints and apply appropriate solutions promptly.Check-in/out guest, be responsible for own cash float/bank, ensure to Pre-Authorized Credit Card during check-in.Ensure to audit rate variance and edit as per the group resume, To ensure accuracy of front office accounting records, and on a daily basis, summarizes and compiles information for the hotel's financial records. Tracks room revenue, occupancy percentages, and other front office operating statistics. Prepares a summary of cash, check, and credit card activities, reflecting the hotel's financial performance for the day. Posts room and taxes charges to guest accounts including guest transactions not posted during the day by the front office cashier.Handle new reservations, cancellations and update reservation in Opera system, and communicate by e-mails internally or externally when required further actions. Up sell rooms as per the group resume. Block rooms, post charges to guest folios, and accept payments and Check-out.

Ensure all guest names are appearing in EK DCS and seating as per PNL/ADL/ PNR, and to protect JAL guest from denied boarding and standby, communicate with EK HUB control/BAG SVCS for any short connections, especially when multiple Airlines involve during transit of JAL guest. Coordinate with Japanese consulate with regards to government officials/guest.Efficiently handle guest ticketing and travel related issues As a Team leader/supervisor be responsible to order office supplies from (HNDARV) Haneda revenue department. Develop and implements operational policies, procedures, and systems within the guidelines of corporate programs.Closely work with Japan Airline Head office and provide with various reports and information.Responsible to schedule, train, coach, counsel, develop, spot check and discipline employees adhering to company guidelines.

Acting Lounge SupervisorCheck-in, Boarding Gates, First & Business Class Lounges, STPC - Stop over Co Check-in – Ensuring customers have the proper documentation for travel, tagging baggage to their final destination following the security questions. If the flight is oversold, check for protection and follow established upgrade and handle denied boarding situations. First Class Lounge – Ensure to provide a seamless experience during transit or first class lounge. Ensure to be present at the lounge reception to welcome & greet guest with a smile, and help with various inquiries related to Check-in (transit) guest, flight/baggage reroute due to flight disruptions, Flight departure, baggage confirmation, left items on board or lost items, chauffeur drive request and upgrades using frequent flyer miles etc.Ensure to make announcements about the changes of gate allocations and departure timings. Apply the established disruption or down grading handling procedures in close co-ordination with the lounge officer and provide with handling summary at regular intervals.Boarding Gates – Manage the boarding gate as mention in the EKAS SOP. Allocate staff to Initiate positive boarding as per established timelines. Make all required announcements using the automated paging system. Monitor carry-on baggage for size compliance. Advise the ground dispatcher/lead of any tagged items left on the bridge to be picked up. Make every attempt to locate missing guest and communicate with dispatcher/baggage services with regards to missing/tight connections. Add Baggage/K edits, Co-ordinate the flight disruption response/activity on the affected flights within lounges, compiling and disseminating information to and from the EK hub control and any other departments within the airport.

Burj Al Arab - Hotel• Check-in/out guest, be responsible for own cash float/bank, provide currency exchange accept travelers checks.• Anticipates and meets guests’ needs and requests, ensuring complete guest satisfaction. Recognize all repeat important guests.• A continual source of information, help and assistance to all guests.• Builds a rapport with the in-house guests on the floor and maintain interaction in order to facilitate guest recognition and obtain information regarding their likes and dislike.• Ensures all expected arrival suites are checked and are in order.• Manage the allocated floor up to standard with the coordination of dedicated floor butler and the housekeeping team. • Up sells suites and cross sells restaurants in Burj Al Arab and within Jumeirah International.• Abides by policies and procedures as laid in the guest services SOP manual.

• Ensure all checks have been raised for all Food & Beverages.• To complete F&B audit for the allocated outlet, • System: Micros 8700