Francesca Tome Email and Phone Number

- Managing weekly sprint cycles including planning and delivery of multiple projects- Analyzing development KPIs (capacity, sprint completion, etc.) and QA KPIs (bug types, tests completed, etc.), presenting findings and identifying areas of improvement- Created a test case repository using Jira and implemented test case tracking in Sheets for multiple teams/projects- Customizing Jira workflows and dashboards for Development, QA, and Product teams- Providing training to new employees and coops on our SDLC, manual testing & automated testing processes

- Conducted functional, regression and smoke testing for three mortgage lending applications in an Agile-driven environment, and performed backend API testing using Postman- Developed test cases from user story requirements, executed manual testing, and delivered thoroughly tested solutions with detailed documentation- Implemented test case tracking in ALM Octane for new features and regression testing which contributed to reducing overall time for release testing by 50%- Identified, reported, and tracked bugs to 100% closure using Jira- Worked with PO and developers to investigate and resolve bugs reported in production- Onboarded and trained four team members on application workflows and processes- Actively contributed to biweekly sprint planning, retrospectives, and daily stand-ups

- Promoted to Scrum Master in addition to QA Analyst after 8 months- Coordinate efforts of a large 16-person scrum team to deliver a new e-commerce application to the client within a 12-week PI period- Develop and implement new processes to facilitate the continuous improvement of the sprint team- Enforce Agile principles as a Scrum Master and helped to organize new offshore team members which resulted in 100% improvement in team velocity over 6 sprints- Delegate work to team members and follow up as necessary with the focus of meeting all sprint commitments and goals- Facilitate all Agile ceremonies: Daily Scrum, Retrospective, Sprint Planning, and Backlog Grooming- Use JIRA and Excel to track team’s progress during the sprint and to track key scrum metrics (burndown and velocity)

- Perform functional, AODA compliance, regression, end-to-end, and performance testing on multiple e-commerce applications using primarily manual testing methods, and some automation- Write and track test cases in ALM Octane for new feature implementation- Write basic web test automation scripts in Java/Groovy using Katalon Studio- Use SQL for data verification and manipulation- Identify, report and track software defects in JIRA- Managed the organization and tracking of the Regression and End-to-End defect reporting; - Led defect triage meetings twice a week with the Product Owner and Scrum team

- Assisted the Product Owner with conducting needs analysis and gathering information from stakeholders on product requirements for a new data management application- Collaborated with the Product and Development teams to translate stakeholder needs into detailed functional and technical requirements- Wrote high-level user stories for the software development team- Designed wireframes of a new web application using Balsamiq Mockups 3

- Remotely collaborated with other team members and assisted in the planning and execution of a new digital media project on Instagram- Managed content planning by generating templates for content production, conducting hashtag research, and scheduling of content- Created and published high-quality original written and visual content, and crafted a brand voice; grew the account's following by 100% over 3 weeks- Assisted in structuring the company's internship program by developing new procedures/ protocols, and an onboarding manual for incoming interns- Assisted with recruiting by conducting job analyses to write job descriptions

- Collaborated with various departments and team members to document internal procedures and create detailed step-by-step standards- Conducted audits of operational procedures in various departments to ensure standards and objectives are being met- Assisted with various accounting activities and data entry in QuickBooks- Printed, scanned, and filed various financial and operational company documents into the appropriate binders and electronic file servers

- Assisted in room bookings and scheduling of student exams through ClockWork software for the Ryerson University Test Centre- Assisted with email, telephone, and in-person inquiries- Worked on various special projects assigned by full-time staff members that supported the operations and development of the department- Filed confidential paperwork into appropriate physical and electronic locations

- Implemented a monthly newsletter using MailChimp, and produced content to promote engagement between board of executives and general members- Implemented a spreadsheet system to track growth of our general members list- Attended regular biweekly meetings and took accurate and detailed minutes

- Collaborated with the Youth & Children's Service of the Toronto Rotary Club in providing a grant for a startup organization dedicated to children's mental health- Took accurate and detailed meeting minutes