F Z is a Customer Relation Executive at Cycle & Carriage Bintang Bhd at automotive.
Automotive
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Customer Relation ExecutiveAutomotive Feb 2006 - Present- Achieve the financial target set by the management every month- Collate customer complaint and ensure responded within 24 hours - Follow up complaint customer’s with Mercedes Benz Malaysia- Receive and greet customers, discuss servicing or repair needs - Explain to the customer contents of the job, it's value and cost involved.- Deliver the vehicle in most courteous manner once job completed. - Responsible in Customer Correspondence- Ambassador for CCB Batu Caves… Show more - Achieve the financial target set by the management every month- Collate customer complaint and ensure responded within 24 hours - Follow up complaint customer’s with Mercedes Benz Malaysia- Receive and greet customers, discuss servicing or repair needs - Explain to the customer contents of the job, it's value and cost involved.- Deliver the vehicle in most courteous manner once job completed. - Responsible in Customer Correspondence- Ambassador for CCB Batu Caves CSI/SEAward - Independently monitor and continuously steer the implementation of the agreed improvement measures of dealership - Conduct meeting with Dealership After – Sales Team and Dealership Manager to review and update the improvement measure progress and implementation -Preparing warranty support form and communicate with Mercedes Benz Malaysia (Warranty Department) if clarification needed for customer vehicle issues. Show less
F Z Education Details
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Corporate Administration -
Politeknik Sultan Salahuddin Abdul Aziz ShahInternational Business
Frequently Asked Questions about F Z
What company does F Z work for?
F Z works for Automotive
What is F Z's role at the current company?
F Z's current role is Customer Relation Executive at Cycle & Carriage Bintang Bhd.
What schools did F Z attend?
F Z attended Universiti Teknologi Mara, Politeknik Sultan Salahuddin Abdul Aziz Shah.
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