- Achieve the financial target set by the management every month- Collate customer complaint and ensure responded within 24 hours - Follow up complaint customer’s with Mercedes Benz Malaysia- Receive and greet customers, discuss servicing or repair needs - Explain to the customer contents of the job, it's value and cost involved.- Deliver the vehicle in most courteous manner once job completed. - Responsible in Customer Correspondence- Ambassador for CCB Batu Caves… Show more - Achieve the financial target set by the management every month- Collate customer complaint and ensure responded within 24 hours - Follow up complaint customer’s with Mercedes Benz Malaysia- Receive and greet customers, discuss servicing or repair needs - Explain to the customer contents of the job, it's value and cost involved.- Deliver the vehicle in most courteous manner once job completed. - Responsible in Customer Correspondence- Ambassador for CCB Batu Caves CSI/SEAward - Independently monitor and continuously steer the implementation of the agreed improvement measures of dealership - Conduct meeting with Dealership After – Sales Team and Dealership Manager to review and update the improvement measure progress and implementation -Preparing warranty support form and communicate with Mercedes Benz Malaysia (Warranty Department) if clarification needed for customer vehicle issues. Show less