Miguel Flores Email & Phone Number

A passionate IT Professional with hands-on experience installing, configuring, and troubleshooting hardware, software, and networks.After graduating from Per Scholas with the Perseverance Award, I obtained the CompTIA A+ Certification. Being career driven has given me the focus to persevere into the career that interests me the most, my passion for technology fuels my curiosity to stay current in the field. I have over 14 years of customer service experience; I am able to connect, understand, and empathize with the customer. Excellent communication has been at the core of my success. Ensuring the task at hand is completed with attention to detail by asking targeted questions to find the root cause of the problem. Having the ability to explain technical concepts with clarity to end-users of all levels.With over 4 years of technical support experience; performing remote fixes to end-users experiencing difficulties setting up their devices by troubleshooting and configuring routers, desktops, laptops and mobile devices. Troubleshooting network connectivity issues to ensure functionality across all devices and applications. Furthermore, I have experience in office infrastructure moves, on/off boarding with active directory, deployment/migration of images, and supporting A/V equipment to ensure high quality audio and video.Looking forward to putting my technical expertise to the test and help people.

Listed skills include Problem Solving, Technical Support, Customer Service, Computer Hardware Troubleshooting, and 37 others.