Co-founded a start-up Management Consulting practice focused on improving supply chain performance allowing businesses to better achieve their strategic goals. Grew from a start-up to eventually operating in the US, LATAM and Europe with a team of 25. Experience & expertise in:• Customer Service Excellence• Integrated supply chain planning (demand & supply)• Integrated business planning (S&OP)• Network design & optimization• Logistics Strategy• Organizational development• Performance metrics

Led a Supply Chain integration and improvement program needed because of a major acquisition.•Developed a long-term strategic plan for Supply Chain designed to radically improve customer service and generate $200 million in savings• Designed a new Supply Chain Organization model to improve decision making & responsiveness.• Conducted comprehensive Supply Chain Assessments in all countries to identify performance gaps and created roadmaps for long term improvement• Led a regional team which implemented improvement projects across the region

Responsible for tactical planning of all supply chain activities, customer service, credit, transportation and distribution center operations.•Implemented new integrated “order to cash” customer service process and organization bringing together activities formally managed in different parts of the organization. This resulted in a more effective and efficient process with fewer handoffs and improved responsiveness to customer needs •Designed and implemented integrated planning process and supporting system covering demand planning, inventory planning, production planning, materials planning and inventory deployment•Reorganized planning department to be better aligned with product categories resulting in an improved focus on new product introduction and growth.•Developed a balanced scorecard of Supply Chain KPI’s for all aspects of Plan, Source Make and Deliver.•Led a Transportation study that resulted in a 15% reduction in freight cost.•While reporting directly to the CEO, managed a company-wide “Organizing for Growth” initiative to reengineer key business processes, and to reorganize/streamline company resources along business process lines.•Led a self-assessment exercise in which the Company Board assessed organizational strengths and weaknesses and identified priority areas needing improvement.

Managed the tactical planning of all supply chain activities, customer service, credit, and distributionoperations.• Sponsored and led process redesign initiatives that resulted in the implementation of a totally integrated planning process, supported by new advanced planning software, linking all components of the supply chain.• Created a high-performance logistics organization built around empowered teams and a commitment to superior customer service. Resulted in significant improvement in customer service performance and recognition by major retailers (Wal-Mart, Target, K-Mart).• Integrated all customer service-related activities (Order Management, Inventory Management (CRP), billing, collections, credit, customer payments) into a unified team-based customer service organization. Led the redesign team that developed the recommendation as well as managing the implementation.