Ahmad Fadil Fatan Email & Phone Number

• Checking data in database/CSTools.• Checking performance in apps.• Checking error log in the middleware.• Informing the error found from the apps perspective.• Informing the error message found based on log checking in the middleware.• Check a transaction data and assess whether it is eligible for a rehit.• In case of refund, consult with BES.• Complete a transaction’s data in the database. This includes updating rows.• Access the middleware to execute scripts for manual rehit• 24/7 support team to conduct initial monitoring/checking, including check any error messages in the middleware. In case of higher escalation, the team will contact other related team, e.g. NTT, BSS, Middleware, App teams for further investigation. • If there are any failed transactions, the team will conduct manual rehitting after the incident is solved.• This includes request from the Growth team in case their CMS admin need support to do simple content change or checking, and help to do clear caching.• If it involves CMS checking at L2 level or above, 24/7 support team could contact Aleph Ops and CMS team. • 24/7 team to also configure CMS for entering maintenance mode

Telkomsel Smart Office

Specially assigned to one of the largest telecommunications companies in Indonesia and the world, with the following job descriptions.• Controlling and Analyst Service Manage Operation for ESB, SAP, Channel, Mediation Ordering and Enterprise and Corporate Application Management Telkomsel.• Case Analyzing, Problem Management, Root-caused Analysis, Maintain Server, Data Audit Provider, Standard Change and Provider Standard Operational Procedure Application Handling• Monitoring related services, servers and system application• Maintain daily support tickets in IT support tool and make sure the relevant data are documented. Monitor and support any incidents, especially make sure very high priority issues are tracked actively.• Resolve Ticket Help Desk Escalations or Escalation to Quality Control• Checking transaction log using server based platform, and App based (Kibana and Splunk)• Housekeeping servers based on linux and unix• Monitoring transaction Success Rate, response time on Grafana Machine Learning, Kibana, Splunk, and Dynatrace.• Service Request Handling by E-Mail Internl Telkomsel and WAGroup• Deployment Monitoring and Escalaltion Business Telkomsel.• Work closely with and support the Digital Advertising app performance team in operation, monitoring and tracing app performance issues in Indonesia• Work closely with and support the Mobile Banking app performance team in operation, monitoring and tracing app performance issues in Indonesia• Scam Transaction screening and investigating.• Handling customer complaints related to abused product (Fraud)• Standby and Monitoring Application Operations Telkomsel 24/7 Agents

Jakarta, Indonesia

• Checking data in database/CSTools.• Checking performance in apps.• Checking error log in the middleware.• Informing the error found from the apps perspective.• Informing the error message found based on log checking in the middleware.• Check a transaction data and assess whether it is eligible for a rehit.• In case of refund, consult with BES.• Complete a transaction’s data in the database. This includes updating rows.• Access the middleware to execute scripts for manual rehit• 24/7 support team to conduct initial monitoring/checking, including check any error messages in the middleware. In case of higher escalation, the team will contact other related team, e.g. NTT, BSS, Middleware, App teams for further investigation. • If there are any failed transactions, the team will conduct manual rehitting after the incident is solved.• This includes request from the Growth team in case their CMS admin need support to do simple content change or checking, and help to do clear caching.• If it involves CMS checking at L2 level or above, 24/7 support team could contact Aleph Ops and CMS team. • 24/7 team to also configure CMS for entering maintenance mode

Jakarta, Indonesia

Specially assigned to one of the largest telecommunications companies in Indonesia and the world, with the following job descriptions.• Controlling and Analyst Service Manage Operation for ESB, SAP, Channel, Mediation Ordering and Enterprise and Corporate Application Management Telkomsel.• Case Analyzing, Problem Management, Root-caused Analysis, Maintain Server, Data Audit Provider, Standard Change and Provider Standard Operational Procedure Application Handling• Monitoring related services, servers and system application• Maintain daily support tickets in IT support tool and make sure the relevant data are documented. Monitor and support any incidents, especially make sure very high priority issues are tracked actively.• Resolve Ticket Help Desk Escalations or Escalation to Quality Control• Checking transaction log using server based platform, and App based (Kibana and Splunk)• Housekeeping servers based on linux and unix• Monitoring transaction Success Rate, response time on Grafana Machine Learning, Kibana, Splunk, and Dynatrace.• Service Request Handling by E-Mail Internl Telkomsel and WAGroup• Deployment Monitoring and Escalaltion Business Telkomsel.• Work closely with and support the Digital Advertising app performance team in operation, monitoring and tracing app performance issues in Indonesia• Work closely with and support the Mobile Banking app performance team in operation, monitoring and tracing app performance issues in Indonesia• Scam Transaction screening and investigating.• Handling customer complaints related to abused product (Fraud)• Standby and Monitoring Application Operations Telkomsel 24/7 Agents

Bantaeng, South Sulawesi, Indonesia

• Give orders directly to the department under CTO• Conducting Rumah Belajar Bantaeng Profile Website• Holding an Online App Course Website for Rumah Belajar Bantaeng• Holding a Website App Learning Management System for School• Conducting Tentor Attendance for Private School Department• Monitor work in departments under CTO• Make a special list of agenda work on a scale of 3 months, 6 months, 1 year under CTO

Bandung, Jawa Barat, Indonesia

• Create instagram content• Managing the official social media Instagram Edulogy Indonesia• Creating UI for Virtual Classroom (New Edulogy Indonesia Program)

Practice Assistant - Digital Drawing Tools For Interface Application (2018)• Directly teach students about basic tools in adobe photoshop• Directly teach students about basic tools in adobe illustrator• Manage course materials Digital Drawing Tools For Interface Application• Giving a big assignment in the Digital Drawing Tools For Interface Application course• Giving an assessment test in the Digital Drawing Tools for Interface Application course• Giving value for each course assignment Digital Drawing Tools For Interface ApplicationPractice Assistant - Introduction To Web Design (2019)• Directly teach students about basic web dev• Helping and Answering student questions about basic web dev• Managing Introduction To Web Design course materials• Giving a big assignment in the Introduction To Web Design course• Giving an assessment test in the Introduction To Web Design course• Giving grades for each Introduction To Web Design course assignmentPractice Assistant - Advanced Web Programming (2019)• Directly teach students about Databases (SQL, Mysql)• Directly teach students about the PHP Programming Language, HTML, CSS, Codeigniter Framework• Help and Answer student questions about Advanced Web Programming• Manage Advanced Web Programming course materials• Give a big assignment in Advanced Web Programming course• Give an assessment test in the Advanced Web Programming course• Give grades for each assignment in the Advanced Web Programming course• Become a Mentor in a large task group at the junior level in the Advanced Web Programming course

Makassar, Sulawesi Selatan, Indonesia

• Create a website for monitoring the internal system of Indosat Ooredoo Makassar• Presentation of the results of the work on the internal Indosat Ooredoo Makassar monitoring system website• Manage network server administration for Indosat Ooredoo Eastern Indonesia

Makassar, Sulawesi Selatan, Indonesia

• Manage sales on Mayapada Computer• Installing the device on the computer• Installing the OS on the client computer

Bachelor'S Degree, Teknik Informatika

Diploma, Teknik Informatika

Teknik Komputer Jaringan