Director Of Operations
Current- Achieved a 50% reduction in Operational Expenditure (Opex) by strategically hiring from cost-effective regions, leveraging the advantages of developing economies.
- Successfully onboarded new clients, ensuring seamless transitions and fostering robust client relationships.
- Maintained an exceptional 96% On-Time-In-Full (OTIF) performance across operations, underscoring a commitment to precision and customer satisfaction.
- Conducted comprehensive software testing as part of Product Quality Assurance, identifying and reporting bugs to the product team for prompt resolutions.
- Led the seamless integration of our software with a key client on the operations end, ensuring a smooth and efficient process.