Director Of Operations
Current▪ Achieved a 50% reduction in Operational Expenditure (Opex) by strategically hiring from cost-effective regions, leveraging the advantages of developing economies.▪ Successfully onboarded new clients, ensuring seamless transitions and fostering robust client relationships.▪ Maintained an exceptional 96% On-Time-In-Full (OTIF) performance across operations, underscoring a commitment to precision and customer satisfaction.▪ Conducted comprehensive software testing as part of Product Quality Assurance, identifying and reporting bugs to the product team for prompt resolutions.▪ Led the seamless integration of our software with a key client on the operations end, ensuring a smooth and efficient process.