• Planned and executed a diverse portfolio of events including student recruitment events, graduations,community events, VIP visits, staff engagement initiatives.• Collaborated closely with service and operational teams to ensure effective and efficient delivery.• Developed and maintained relationships with vendors and suppliers, negotiating contracts and ensuring timelydelivery of services.• Monitored event budgets to ensure cost-effective delivery without compromising on quality.• Utilised university communication channels to effectively promote events to students, staff, alumni, and public.• Produced detailed event briefings for staff, including senior staff, support colleagues, suppliers and volunteers.• Conducted post-event evaluations by reviewing attendance and feedback to assess achievement of eventobjectives.• Provided event consultancy and delivered event training to university colleagues on best practices, to maintainhigh standards and consistency across all university events (both on campus and online events).• Revised and updated the University's Events Guide to provide up-to-date information and guidance to colleaguesdelivering events.• Maintain Events Listing page and enhanced SEO strategies to improve organic search ranking and websitevisibility to drive event attendance.• Implemented automated processes using systems such as Power AI to reduce time spent on administrative tasks

• Responsible for venue hire at the college, including sporting facilities, fields, halls, conference rooms, residential houses, and classroom blocks.• Organised and coordinated a diverse range of commercial and community events, such as conferences, parties, fairs, weddings, and sporting events• Acted as the primary contact for all clients, suppliers and services, managing verbal and written communication and overseeing the planning, delivery, and execution of events.• Led a project team comprising of other colleagues to ensure events ran seamlessly and were executed promptly. • Administered procurement of catering, furniture, AV, security, IT, electrical, and cleaning services.• Provided high-level customer service to increase customer retention and drive repeat bookings.• Developed and implemented key event processes – including maintaining a calendar of events for long-term planning. • Prepared and managed key event documentation, including contracts, terms and conditions, risk assessments, and invoices.• Strategically identify commercial opportunities by researching the market and conducting regular benchmarking exercises.• Managed the weekly Animal Antics Parties.• Participated in the recruitment process, including shortlisting, interviewing, training, and mentoring new team members.• A full keyholder - accountable for the maintenance of the facility during non-college hours.• Served as a College Mental Health Champion for staff.

• Nominated to represent Lime in hospitality boxes, ensuring the highest level of customer service and exceeding client expectations.• Consulted with unsatisfied customers to meet their expectations using effective communication skills• Competently took orders using excellent verbal communication skills to minimise mistakes and wastage.• Proactively addressed potential issues to ensure the event proceeded as scheduled.• Welcomed attendees, provided key event information, answered queries, and ensured a high level of customer service.• Maintained hygiene standards, keeping bar and work areas clean and sanitary in compliance with industry regulations and organisational policies.

• Co-founder of the Coventry University Weightlifting Club, nominated for Best Sports Club and winner of the Best Committee of the Year award.• Managed 93 paid members and organised over 100 events and trips, catering to various disciplines and experience levels, including nationwide events, varsity competitions, workshops, seminars, and arranging high-profile guest speakers. • Strategic use of social media - ensuring high engagement throughout various platforms to raise awareness of the club, promote events and promote team cohesion.• Developed relationships with local gyms, established sponsors and sourced apparel deals to enhance the club’s identity. • Liaising with local businesses/gyms to provide in-kind support for our events/offers for club members. • Personally help coach over 50+ members of all disciplines and experience levels by running seminars and workshops. As well as personally coaching multiple members into their first competitions. • Coordinate with the Student Union and other committee members to ensure the success and growth of the club.• Demonstrated strong sales skills by recruiting members at various university fairs.• Manage over 40 social events; to ensure high turnout rates I had to use initiative to make sure no one event was the same. Furthermore, I had to display a high level of communication skills on all platforms to assure the message was communicated effectively to members. The success of the events was pointed out by the Student Union who said we had the highest participant attendance out of all the sports clubs the University had to offer.