• Participated in regular meetings and status updates, ensuring transparent communication withstakeholders.• Played a key role in training and mentoring new team members, contributing to their professionalgrowth and success.• Leveraged JIRA and Azure DevOps for issue tracking and project management.

Support Specialist L2:• Utilized SQL Server to write efficient scripts for data retrieval, manipulation, and analysis, facilitatingstreamlined processes.• Proficiently used Power BI to create interactive dashboards and reports, enabling efficient data reconciliation and insightful reporting.• Leveraged JIRA and Azure DevOps for issue tracking and project management, ensuring smoothworkflow and collaboration with cross-functional teams.• Provided exemplary support to clients, addressing their technical queries and resolving issues promptly.• Collaborated closely with internal teams to understand business requirements and optimize datasolutions.• Contributed to process improvement initiatives, enhancing efficiency and productivity within theorganization.• Participated in regular meetings and status updates, ensuring transparent communication withstakeholders.• Played a key role in training and mentoring new team members, contributing to their professionalgrowth and success.• Successfully implemented Azure Applied AI for form recognition, leveraging its advanced capabilities to extract valuable data from documents efficiently and accurately.

• Assessed software bugs and compiled findings along with suggested resolutions for development team members.• Gathered data on integration issues and vulnerabilities and outlined improvement recommendations.• Collaborated with developers and project managers to assess program capabilities, features and testing demands.• Proficiently authored comprehensive test cases using TestRail and executed rigorous manual testing, ensuring meticulous validation of software functionality and performance across diverse projects.• Leveraged JIRA for issue reporting, efficient tracking, and seamless collaboration with the development team, resulting in prompt defect resolution and enhanced product quality.• Conducted various types of testing, including functional, regression, and integration testing, to deliver a flawless software product to end-users, meeting and exceeding quality standards.• Actively contributed to the continuous improvement of QA processes and methodologies, actively seeking opportunities to optimize testing efficiency and effectiveness.• Collaborated seamlessly with cross-functional teams, including developers, product managers, and project managers, providing valuable insights to improve product quality and align deliverables withspecified requirements.• Demonstrated expertise in automation tools and frameworks, significantly enhancing test automation capabilities, reducing manual effort, and increasing overall testing productivity.

Started as a Tele sales agent for US Energy Campaigns, And worked as TSA for 8 months than promoted as Tribe Lead and worked for more than a year as a TL.