AchievementsUsing Telstra Vantage as a platform to educate, drive awareness and deliver solutions that met the needs of Telstra's Enterprise customers.Provided specific technical support and advice to our customers and closed out billing issues where required.Pipeline development and successfully transitioning customers to an improved billing platform (SaaS) driving customer advocacy and Telstra retention. Product demonstrations, negotiating contractual terms with customers and executing contracts against a customer’s master agreement with Telstra.Built relationships with Account Executives, sales associates, channel partners, pre-sales, bid teams, solution delivery and customer service teams.Year on Year success with over exceeding my business targets, delivering beyond Telstra's business expectations

Achievements FY 2016 - 108,234 new services acquired in operation, 129% year on year business growth from FY 2015. Gross profit $185 million in revenue, expenditure $11.1 million and return on investment $16.6 for every $1 Telstra invested. FY 2015 - 47,316 new services acquired in operation. Gross profit $79 million in revenue, expenditure $6.4 million and return on investment $12.50 for every $1 Telstra invested. ​ Net promoter score (NPS) customer advocacy results across field services (D2D) delivered +52 at its highest and tenured point over 3 years of service by developing an after sales support program. Ramp up of the field services business to 110 full time employees representing four states and leading the execution of NBN newly enabled ready for service areas before our competition.Leading and developing key leaders within each partner to fulfil call quality evaluations and calibrations amongst each business and program type and the production of detailed reporting that underpinned each of the businesses opportunities improving conversion and customer first results i.e. reducing the need for customers to call back, monitoring cancellation reasons and by promoting the use of our self serve digital tools.While working very closely with the media and marketing team I was able to create unique offers that provided a point of difference for each program type to initiate customer loyalty when dealing with customers that were moving premise and competitive acquisition offers that delivered value for new customers joining our network for our field services business.Strategically increasing my partner base by on boarding two new partners within the last 12mths over FY16 and delivering growth to the existing base. Contractual negotiation, creative third party business referring, remuneration and outcome bonus setting and partner business planning were instrumental key elements in the success of FY16.

Create strong relationships within the domestic partner call centre business to drive improved customer service/resolution while creating customer advocacy and sales revenue performance through key contractual performance indicators.Continually evaluate return on Investment and cost/outcome efficiency across the domestic partner.Drive continual improvements in call centre call quality and team leader coaching practices through centre calibration and best practice coaching tools (GEM). Ensure deployment initiatives are effective into the domestic partner call centre while communicating and adapting to the fast paced changes within the media communications industry.Reduce business expenditure through diagnosing process, product and system breakdown. AchievementsI was recognised and awarded the Extreme Singapore achievement (Only 150 people are recognised yearly) award in 2011 for my partner management influence and performance contribution to the Telstra business. Significant net promoter score improvement within 5 months of NPS deployment across the Telstra organisation from 9.1 to 32.1 in October 2012.Expenditure improvement with over $500K monthly in process and customer rebate remediation.Customer satisfaction improvement from 68% to 89% which significantly contributed to Telstra's cross company goal in shifting the needle in customer satisfaction to 7.2.Acquiring and selling over 7,000 new products on a monthly basis to new and existing customers to over achieve Telstra's domestic partner business revenue plan.

AchievementsRedesigned and enhanced the mobile attack business/portfolio to launch mobile campaign activity at a new domestic partner (Salmat). Result: Acquired 14,173 new/winback mobile customers.Improved sales methodology, coaching structure and routines to drive stronger sales performance and customer satisfaction results from 3.1 to 4.07 (out of 5) within 6 months. Differentiated selling methodology enabled which improved business average revenue per user by 20% Customer dissatisfaction and complaint reduction from 190 registered monthly cases to 10.Contractual initiation and development of 3 new business partners (BMS, 24x7Direct & ICT Australia) and exit strategy of the remaining underperforming partners.07/09 Acquisition achievement of 61,444 new broadband customers across two Melbourne partners, DIE Expenses DVC commission $6.88 million, SRM Revenue $32.1 Million, 112% to Telstra broadband business plan target.

Implemented business action plans across all leaders to address operational deficiency in meeting business targets.Call centre improved in operational measures across LTP, UPA and workloads seconds, increasing productivity and performance. Call centre achieved 300% improvement in broadband sales with reducing agent variation.Call centre business plan targets were met month on month, achieving 100% return on all marketing campaigns deployed within the centre.

Communication medium for the centre with coordinating training and development requirements to ensure maximum sales capability and results. Manage, plan and deploy highly complex campaigns to achieve return on campaign investment (ROCI), drive programs to achieve product usage and targets within centre

AchievementsNational Sales Team Leader of the Year 05/06 Extreme New Zealand achievement award (Only 150 people are recognised yearly). Certificate of Accreditation - delivering an exceptional differentiated customer experience by understanding and anticipating customers needs.Excellence award - outstanding results achieved in listening, involving and developing staff, employee opinion survey.Financial year 04/05 business plan target $8 million. Result: $11.5 million, 144% to target in sales revenue performance