Fabbiha Humayun, Mha Email & Phone Number

• Consistently surpassed departmental goals, achieving average monthly hospital payment collections of at least $70,000 through effective explanation of insurance benefits • Increased revenue collection efficiency by reaching over 100% of monthly collection goals while applying Patient Financial Services policies and procedures• Demonstrated expertise in utilizing various registration and scheduling systems, insurance verification tools, and web-based resources including EPIC, OneSource Passport, Availity, and CMS portal

• Coordinate with executive team in ensuring efficient financial management and alignment of goals • Organize monthly volunteering events and meetings to increase membership participation • Maximize the impact of available funds while effectively managing club resources and expenses

• Conducted comprehensive analysis and research on industry best practices based on the organization • Contributed to the development of innovative ideas and budget-saving techniques• Received recognition for maintaining excellency and professionalism in all administrative tasks•Assisted with organizational projects discovering areas for budget allocation on an internship stipend

• Processed administrative and medical appeals, refunds, reinstatements, and rejections of insurance claims with the oversight of the supervisor and/or manager• Worked with insurance payers to ensure proper billing takes place on all assigned patient accounts. Evaluating payer contract may be required to participate in conference calls, accounts receivable reports, and compile the issue report in order to expedite resolution of accounts• Followed up on report daily such as denials or underpayments for patient accounts, maintained established goals, and notified supervisor of issues preventing achievement of such goals, including escalation to supervisor/manager if necessary

• Coordinated with course instructor on class preparation, assigned to responsibilities for instruction, and worked under direct supervision of faculty members• Aided students by learning the course material and replied to student emails • Assisted in instructional process by serving as a discussion leader in breakout sections, grade papers, proctor exams, or helped the primary instructor of record

• Presented consumers with physician referrals to schedule new patient appointments with specialties such as Family Medicine, Neurology and Orthopedics • Collaborated with outpatient centralized scheduling for consumers to schedule appointments for MRI, X-Ray, and Ultrasound imaging • Registered consumers for Event Programs affiliated with AdventHealth and transferred calls pertaining to personal preferences to expert clinical care coordinators

• Maintained and built relationships daily with AdventHealth consumers regarding general questions related to personal health, COVID19 inquiry and clinical questions.

· Assisted claimants with unemployment benefits and reemployment assistance applications due to the pandemic COVID-19· Listened considerately and communicated efficiently with claimants that required immediate attention or requests· Aimed to provide instant explanations and alert supervisors to accelerate any issues that are associated with claimant’s unemployment benefits

• Provided exceptional customer service by greeting customers, assisting with product inquiries, and addressing any concerns or complaints. Ensured a positive and personalized shopping experience for customers • Processed customer transactions accurately and efficiently while handling cash and credit card transactions securely• Strived for quick complain resolutions and informed supervisor to resolve problems by avoiding escalation of any issues

Master Of Health Administration, Health/Health Care Administration/Management

Bachelor Of Science - Bs, Health Sciences Pre-Clinical Track

Associate Of Arts - Aa, Health Professions And Related Clinical Sciences, Other