We believe in a vibrant business sector that knits the community together, creating local employment opportunities and promoting entrepreneurship.

Developing partnerships with Financial Advisers to make investing easy and affordable for everyone.Backed by Aviva, the Wealthify team is on a mission to inspire anyone to build their future wealth.

Led management buy-out in 2015, restructured, rebranded, and relocated business. Achieved strategic partner status within Intrinsic, generated £75 million AUM, and sold to AR of Intrinsic. Recruited and trained 18 new advisers to CAS level.

Responsible for ensuring all companies in the group are efficient and effective with strong management of resources and distribution of services to customers.

Responsible for the growth of products and services in the group offering UK consumers and businesses excellent value.

Responsible for expanding the client base, restructuring the business to be competitive in the outsourcing space, delivering sales with compliance. Veraco was subsequently acquired by Save Britain Money.

Responsible for client management and operational delivery of 500 FTE in flagship Birmingham contact centre

Consultancy and interim management solutions across a number of industries focusing on contact centre operations with particular expertise in Telecoms and Financial Services. Clients listed separately

3 days per week)Audited management team with recommendations on business suitabilityImplemented new structure and mentored managersImplemented outsourced management process with operational and reporting requirementsNegotiated contractual and commercial agreement with outsourced providerRealised business saving of 10% on outsourced activityRecruited permanent operations directorImplemented project delivery processImplemented P&L process to track projects and work within defined budgetsIntroduced new business worth 5% of 2008 revenue

Managed tender process for outsource partner selectionFormulated contractual and commercial agreement with Outsourced Service ProviderDesigned contact centre sales system with reporting requirementsEstablished scripting/objection handling/Performance metricsTrained relationship manger for ongoing delivery Provided outsource set-up and management pack for activity roll-out

Set up outsourced B2B sales operation for Pitney Bowes. August 2008 - October 2008Agree contractual and commercial terms for outsourcing partnershipRecruit and train 30 B2B sales consultants across 2 sitesDesign contact centre sales system with automated reportingIdentify and Mentor sales manager for ongoing delivery

Consultatively manage Affinity Partners to develop relationships and co-ordinate marketing plans to deliver £90 million revenue to Homeserve (88% of 2008 company turnover) from 3 million new and existing customers whilst ensuring financial and regulatory objectives were met.

Reporting to the MD of Caudwell Communications I was responsible for the development of the outsourced partner strategy and the operational execution of the Homecall customer acquisition programme managing an annual budget of £13.5 Million AchievementsDefined and delivered outsourced partner strategy spanning 5 countries and 25 providersAgreed contractual and commercial terms with all outsourced providersCommercially responsible for Residential Telesales for Homecall, an alternative fixed line residential phone service to BT Generated 430,000 new customers within 2 years from a standing start through the telesales channelRealised significant savings in cost per acquisitionCommercially responsible for world-wide out-sourced telesales network employing 1,200 agentsDeveloped bespoke soft dialler technology for collaborative use across a number of centresDeveloped a number of successful customer retention strategies to reduce cancellations and increase customer profitabilityRecruited and trained Service Delivery Team (5 Direct Reports) to manage operational aspects of the project including compliance, training and data. Maintained activity within OFCOM and DMA guidelines, ensuring strong compliance management of providersSourced and managed affinity partner relationshipsScoped and outsourced 250 seat In-bound sales and customer retention projects for Singlepoint

As part of the senior management team this role encompassed setting the strategic objectives of the business and providing tactical direction to the various departments in order to meet business and client needs.AchievementsEstablishing Service level and commercial negotiations with key clients to ensure all core objectives were achieved and exceededResponsible for setting up and analysing KPI reports covering unit revenue and profitability, auditing, training and recruitmentResearching and delivering best in class technology and practice to create centres of excellence

Key DutiesPerformance managed an agent team of over 100 peopleDeliver and exceed all KPI's for both the client base and the businessExploiting a number of successful business development opportunities within the client baseCapacity planning for all operationsCommercial and performance delivery accounts Dealing directly with the customer's senior management teams