Fabert Davis Email & Phone Number

Richmond, Kentucky, United States

IT Support Specialist for Kentucky COT Department of Criminal Justice Training (DOCJT). Provide support for Laptops, Desktops, and printers in a Windows 10 Active Directory enviroment. Reimage existing computers to improve performance, add new computers to the domain for new users and ensure data has be properly wiped when changing hands.

Springfield, Va

Promoted to-Branch Manager Year 2020 to 2023Managed operations, shipping and receiving, all logistics, vehicle pool, inventory coordination, employee scheduling and training.Reviewed incoming orders to ensure dates and equipment were correct and communicated with the sales department concerning any discrepancies.Scheduled and trained employees to ensure the team performed their work successfully.Headed up our LEAN Six Sigma project which reduced the time it takes to prepare a printer by about 8-10 minutes per printer and reduced our prep time for laptops by about 2 minutes per laptop.Promoted to- Inventory Coordinator Year 2016 to 2020Coordinated available equipment with Asset Management ,transferred equipment locally and regionally making sure we had what was needed to fulfill orders.Coordinated transfers of equipment using FedEx and Simplified Freight.Received and processed equipment returns, recorded transactions using Emerald (Rental Results) and Microsoft Excel. Starting job role- Production Coordinator Year 2012 to 2016Prepared and imaged laptops, desktops, printers and audio visual equipment for deployment. Some jobs were as large as 1500 laptops and 100+ printers.Designed, maintained and administered computer networks, including hardware, systems software, applications software, and all configurations.When needed was also a delivery and setup technician which may include staying onsite for a week at a time.

Herndon Va

Worked as contractor for Bridgestreet Worldwide on support poject cleaning up user computers and assisting with desk side support.Removed non-approved software for each computerRemoved Symantec Endpoint protection and installed McAfee Enterprise EditionRemoved VPN and updated to newest versionChanged computer name to meet requirements of the new standard naming conventionInstalled Microsoft updates Changed registration key on computers not registered with correct registration keyUpdated computer drivers and BIOSRan Defrag and disk check with error correctionInstalled Windows XP operating system using Norton GhostWorked with Active directory resetting passwords, unlocking locked accounts, ensured computer accounts are were in the correct organizational unitReceived, updated, open and closed tickets assigned through Spiceworks ticketing systemProvided remote and desk side support for Windows XP, Windows 7, Cisco VPN, Microsoft Office, Adobe applications, and CitrixInstalled and supported printers on local computers and supported network printingWorked as part of a team with other employees and provided status updates to my supervisor on the ongoing project

Provided Desk side and phone support.Worked on project to change activation key on all computers, install Microsoft updates and ensure they conform to company policies.

Help Desk support for MITRE Corporation employees.Provided support via phone and email.Supported Microsoft Office Suite, Symantec Enterprise Vault, Iron Mountain connected PC backup, Cisco VPN, active directory password resets, and all proprietary MITRE software.Used Remedy ticketing system to log all service calls and escalated to the appropriate group when necessary and made sure all tickets were resolved.

Supported end users by phone and email with hardware and software service requests.Provided support for Microsoft Office Suite, users personal web sites, network access, printing, and all other resources provided to real estate agents supporting advertising and the sale of real estate.

Skill Level III Lead Technician installing Telecommunications equipment for AT&T, Verizon, T-Mobile, US Cellular etc.Specialized in Tellabs and Alcatel equipment/systems.Updated blueprints and paperwork.Installed copper, coax and fiber cabling.Experienced installing required AC in equipment racks in central offices.Worked in central offices and cellular sites.Ran and terminated power cable into BDFP.Experienced in equipment removal and cable mining.

Bachelors, Science Information Systems (Networking Concentration)

Associates Degree, Applied Science (Electronics)