Fabian Hattula Email & Phone Number

West Melbourne, Victoria, Australia

* Virtualisation technologies - Microsoft Hyper-V and VMWare* Office 365* Microsoft Teams Telephony* Microsoft SharePoint * Backup Solutions - Veeam and ShadowProtect* Managing stakeholders * Systems Administration - Windows servers and Azure AD* Microsoft Endpoint Manager/InTune* Supporting Windows and MacOS end user devices* Network Administration * Remote and On-site support - including weekly customer site visits.* PCI compliance* AV & Anti-spam - Webroot, SentinalOne, ProofPoint and Mimecast* Qualys Vulnerability Management * RSA Management

Forest Hill, Victoria, Australia

*Level 2 Technical Support - Remote and On-Site*3CX Management *Office 365 Administration*Sharepoint Administration and Data Migration*Network Administration*System Administration - Predominantly Windows Server*Apple Devices - MacOS an IOS*New Hardware Configuration and Deployment - Servers, Desktops, Laptops and IP Phones.*DNS Management*Webroot Endpoint Management*SOPHOS Antispam*Project Management

Ringwood

* Office 365 administration* Remote, In house and Onsite customer support* Workstation and server maintenance* System administration tasks* DNS record management - Creating and modifying records based on customers needs.* Configuring, delivering and installation of new customer equipment - Primarily new workstation, printers and networking equipment.* Project work.* Troubleshooting issues with Apple computers* New office setup and customer site relocations.* Mobile Devices* Apple Devices*Kaspersky Endpoint Management

Boronia, Victoria, Australia

• Time management • Task Prioritisation • Department maintenance • Customer service – Customer facing and over the phone • Manual handling and storage of stock • Following company policies and procedures

• Diagnosing PC and Apple hardware/operating system issues. • Performing StorageCraft Shadow Protect backups of PCs before any major work is conducted on them. • Data recovery from hard drives via Windows, Linux and R-Studio. • Setup up of Microsoft Outlook on customer’s PCs. • Replacing failed components on PCs and Laptops I.e. hard drives, batteries and LCD screens. • Replacing failed components in Apple MacBooks. Mostly hard drive and battery replacements. • Scarping old PCs for e-waste. • Configuring new HP PCs and laptops for customers using the a predefined process. • Performing Windows re-installs on customer’s PCs and configuring them to a predefined process. • Creating images as well as re-imaging PCs with Clonezilla. • Sourcing replacement parts for laptops through suppliers. • Using Commit CRM - documenting diagnosis findings, making recommendations to resolve the issues and writing resolutions for tickets so that they can be invoiced. • Installed data cabling in the workshop in order to connect the workbenches to the workshop’s network switch. • Updating the configuration of HP switches. • Creating and installing RRM agents.

While at Mcdomalds I mostly prepared various food items for the customers as well as store maintenance but there was also the occasional customer inquiries that i also had to deal with if there was no staff member at the registers.

Diploma Of Information Technology (Systems Administration), Information Technology

• Project management - planning, implementation, customer management, team management, main project management styles (Prince2 and Agile).

Advanced Diploma Of Building Design (Architectual), Architectual Drafting

• Building codes and regulation • 2D CAD • Manual drawing

Completion Certificate For Panduit Network Infrastructure Essentials, Information Technology

• Knowledge of best practices for the cabling industry • Understanding of networking and other signal transmission mediums • Understanding.

Introduction To Apple Mac, Information Technology

 General operation and setup of Mac OS X  Learning the various features of the operating system  The use of common OS X applications.

Certificate Ii In Electrotechnology, Electrical, Electronics And Communications Engineering

 Creating printed circuit boards  Soldering techniques  Identification and selection of electrical components  The assembly.

Victorian Certificate Of Education

Activities and Societies: *Chess Club *Student Union *Concert Band *Brass Ensemble