Deal with international customers. Generate Lead for Clients. Maintain the Daily Given Target. Manage large amounts of outbound calls in a timely manner. Follow communication “scripts” when handling different topicsIdentify customers’ needs, clarify information, research every issue and provide solutions and/or alternativesSeize opportunities to upsell products when they arise. Build sustainable relationships and engage customers by taking the extra mile. Keep records of all conversations in our call center database in a comprehensible way. Meet personal/team qualitative and quantitative targets.