Managed client relationships, ensuring organized documentation throughout the entire client lifecycle.Identified and assessed customer needs and requirements, actively engaging to understand their preferences and expectations.Conducted feasibility testing and actively participated in product development and production processes.Played a pivotal role in the launch of new products, overseeing licensing, pricing, and graphic design aspects.Collaborated with various relevant parties both internally and externally, fostering strong working relationships with departments within the organization as well as external partners.Monitored the entire order process, from receipt to product delivery, ensuring seamless execution and customer satisfaction.Leveraged very good proficiency in Excel to efficiently analyze and manage data, providing valuable insights and supporting processes across multiple departments within the organization.

Successfully managed a diverse client portfolio from the initial sales stage through the entire client lifecycle, ensuring exceptional service delivery and client satisfaction.Collaborated with both private and business clients, establishing strong relationships based on trust and understanding of their unique needs.Provided personalized, professional, and high-quality service to every customer.Assisted clients in selecting the most suitable suppliers for their events, ensuring seamless execution and exceeding client expectations.Expanded the product portfolio by introducing attractive offerings, meeting targets, and enhancing customer satisfaction.Demonstrated end-to-end management of production meetings, overseeing all aspects from planning to execution.Key Accomplishments:Effectively led a team of approximately five employees, providing guidance, support, and fostering a collaborative work environment.Offered creative services and innovative solutions to address client needs and deliver exceptional experiences.Successfully managed a portfolio of over 200 events annually, ensuring seamless execution and exceeding client expectations.

Coordinated meetings and phone calls, ensuring efficient scheduling and smooth communication.Managed calendars for the CEO and sales department, prioritizing appointments and tasks.Oversaw the organization and accuracy of all legal documents, ensuring compliance.Actively participated in sales activities, encouraging potential customers to schedule meetings and providing detailed information about the company's processes.Prepared captivating marketing material to attract new clients and generate interest.Managed the company's online presence, maintaining and updating the website, Facebook page, and Instagram accounts.Created a welcoming environment by organizing refreshments for guests and clients.Prioritized employee experience by addressing their needs and providing support.Facilitated smooth onboarding for new employees, offering necessary assistance and information.Assisted with bookkeeping tasks.Took charge of collection and payments, ensuring timely payments from clients.

Provided exceptional customer service to VIP clients, assisting them with complex technical issues that required a higher level of personalized care.Supported clients in resolving hardware, peripherals, network connection, and external software issues, ensuring their satisfaction and smooth operation.Demonstrated strong sales skills by successfully upselling to existing customers, promoting additional products or services to enhance their experience.