In charge of supervising the development, implementation and administration of each assignment onboarding process to guarantee our clients, consultants and candidates’ satisfaction, with advanced use of Excel/sheets.Activities:● Ensure an accurate and timely onboarding process for all candidates across the entire team.● Assist entire team of partners, candidates, sourcing partners, recruiters, account managers, and third-party vendors with questions regarding onboarding processes.● Act as a liaison and escalation point for problem resolution.● Work closely with management leadership to improve and refine department processes.Achievements:● Supervised the onboarding process of 35-50 candidates per week for various client accounts (complex and standard) through ticketing systems called FreshDesk and FreshService, guaranteeing a seamless and excellent candidate experience.● Downloaded reports from FreshDesk and ensure accuracy for effective reporting and sent them every other day to senior management.● Overseen ongoing partner communication directly with MSP teams, Account Managers, Subject Matter Experts, and candidates across the US and Canada, to deliver onboarding processes in accordance with auditable requirements.● Hold meetings with Account Managers to address and raise questions/issues for smooth operation and better onboarding efficiency.● Analyzed and approved confidential information such as work permits & SSN/SIN while ensuring federal and provincial rules and regulations for US & Canada.● Continually lead Onboarding Senior Specialists & Specialists & Associates by creating a master data base and an access request control for clients' VMS systems.● Managed account compliance by acting as an SME addressing escalations and concerns raised by our sourcing partners and our MSP Teams.

Recruitment Coordinator with experience in massive and specialized recruitment, supporting interviews, and recruitment events, with advanced management of excel / sheets. Activities:Auditor and administrative and accounting control point, and pre & post COVID processes, focused on volume management for staff and operation areas.Developer of "Post-Offer" processes for new hires, standardizing processes and implementing new ideas.Responsible for schedule management and point of contact between hiring leaders and candidates, with an average of 15 sessions per day (individual, group and panel type).Responsible for Day 1 in massive and specialized hiring, with an average of 60 new hires per week.Achievements:I coordinated in high season up to a maximum of 20 interviews per day with different leaders and LOBs (3-month process). Post offers follow-up to more than 320 weekly candidates, carrying out approximately 20,000 reach outs per week (phone calls, emails and follow-up via WhatsApp).Managed coverage of 96% of cohort admissions during the top 3 Qs of 2022.Prepare a manual of activities related to the Post Offer area, from scratch. Creation of tables in Google sheets, guidelines, templates, workflow, among others material/resources.

Hiring and auditing administrator for American Express México and subsidiaries providing service to staff and operational areas.Activities:Management of digital templates, through Docusign there must be an alignment with global policies in conjunction with the team located in India.Administration of files records of new hires for the whole National Market in Mexico.Annual audits of the 3 main areas involved in the administrative process (Internal Recruitment, General Compliance Administration and External Audit-PWC). Achievements:Implement a Standard Operating Procedure that allows us to evolve from a manual contracting process to a completely digital procedure, complying at all times with current local labor laws and with the service standards that the company has.I implemented new quality controls due to the identification of an operational risk, thus ensuring the effectiveness of the contracting process.I supervised 100% of the internal changes of legal entities of the employees, thus ensuring compliance with the National Banking and Securities Commission.I achieved 160 digital hirings in times of pandemic.

Activities:Attention to 6 different departments for the company (HireRight, Compliance, HR Manager, Workforce, Employee Relations & Payroll) providing advice, results reports and quality control.Application of reading and comprehension tests, English tests and logical-mathematical tests to applicants for High Volume positions in all operational lines of business. Achievements:I completed 575 mass hires for the service center during the time I managed the position.Versant platform administrator (assessment and standardization tool on knowledge of the English language).I completed 100% the integration of personal files prior to the contract signing session of more than 500 colleagues, with zero negative impacts and affectations to the area.

Actively participated in focus groups, in order to create profiles so that new income was compatible with operational needs. Managing to reduce attrition by 10%.I executed a quality control through the review of random calls, ensuring compliance with the policies, procedures and regulations in the US. Eliminating 100% errors in newly hired personnel/CCPs, thus avoiding penalties to the area.I implemented new operational activities through the analysis of key performance indicators, managing to consolidate through prolonged periods the levels of efficiency, quality control and compliance.I exceeded the annual RTF (customer loyalty index) and EXC (personal satisfaction indicator) standards, with an average of over 80%.I improved my response times by 20% by developing multitasking skills.

Account administrator and point of contact with providers specialized in the outsourcing of activities, focused on service and with knowledge of KPI's.Activities:Inbound calls giving follow-up and personalized attention to cardholders in the US market.Management and control of the migration of the inbound team with an external BPO. Creation and control of processes and review of results for continuous improvement. Achievements:I calculated the number of personnel required, analyzed the operation requirements (incoming calls per interval) and I continuously saved the company 5% monthly in billing. I made the transition logistics from an internal operation to a contracting of outsourced service with a BPO, I established the number of personnel required and the best date to carry out the transition, thus reducing the time of the transition by 25%.I incorporated a scaled personal development plan, starting with 5 team members, delegating one activity per person, achieving understanding of the main indicators within the account; increasing with this a 25% the quality of the service.