In this position i provide support to Oracle clients using Oracle Linux, we are break and fix, but also we help with configuration, installation, performance, and other topic related to Linux. Booting problems, repository issues, performance issues, root cause analysis, implementation of new features and collaboration with other teams are typical tasks i have to do on an everyday basis.

provide assistance to users with everything related to their Azure usage and experience, including how to´s, billing issues, advisories, and general break and fix problems, mainly related to the IAAS. Also i was focused on storage issues at Azure level

• System Administratoro Creation and administration of virtual machines on different OS (windows and linux) in Vcenter farms around the world. This includes the installation of the os, to extend and/or resize partitions and to configure remote connections to these vms, mainly by rdp and ssh. The vms are created either manually, from templates and from scripts.o General Vcenter administration/configuration like add and configure hosts, datastores, vlans, vmotion, re-ip tasks, creation and maintenance of authorized users on vsphere, etc.o Installation and configuration of physical servers and related stuff in the Datacenter located in Costa Rica. Including tasks like taking the brand new servers, rack them, configure power, network cables and SAN fibre, and configuring it so it can work with the rest of the lab.o Creation and troubleshooting of vpn certs for agents.o General lab maintenance tasks, like check proper connections on the power, networking and storage cables, review hardware failures and report them, coordinate with other teams for cleaning tasks in the lab or to relocate old equipment. o Include ips and hostnames into dnso Some other task that may be required by other teams to test connectivity or proper functioning.

Provide support mainly at hardware level to Fujitsu Primergy Servers and Eternus Storage Devices. Received calls from customers and from L0 engineers to start working on problems with both systems, try to resolve the issue with hardware replacements or else escalate to the next level following already established procedures. The different cases can be received by phone calls or emails for self generated cases or tickets.

Appassure is a Dell Software for backups. I provided support to the whole software including installation, functionality, updates and troubleshoting, mainly by chat to clients in the United States and Canada

I am in the part of security and compliance, mainly in the area of Patch Advisories related to Unix. What i need to do is to check the Patch Advisories to confirm what is the recommendation on it, and then check on different servers to confirm if the Advisory applies or not. These servers can be running either IBM AIX, HP UX, Oracle Solaris, or any distro of Linux, mainly Red Hat and Suse. I need to take evidence of each server and prepare a report for each Patch Advisory. If it applies i need to provide a guide on how the patch must be applied on the servers.

I diagnose servers at hardware level remotely, it may be running Windows or Linux Based Os. We need to determine if the issue is something related to hardware or not, and if it can be fixed with a hardware replacement or with an update of bios, firmware, drivers. Also provide help with some configurations of HP Tools mainly, installation of these tools and the updates recommended.

I was like a bridge between the agents on the department and the leadership in Atlanta, provided reports, help the agents with their concerns and how to improve their performance, take escalations and review the new material for the department.

I review the responses sent to the customer and evaluate them based on an already established criteria. Provide suggestions on how to response some inquiries and also provide feedback to the agents about that. As well i was in charge of the training of new hires.