I'm a communication professional with a Bachelor's degree in Public Relations, and over 8 years of experience in marketing, strategic communication, and project management. My passion lies in harnessing the power of effective communication to create a positive impact.Throughout my career, I've crafted communication strategies, led employee campaigns, and managed digital marketing initiatives, consistently delivering results. I've also thrived in multicultural environments, enhancing my linguistic and interpersonal skills.Fluent in Portuguese and English, I'm open to new opportunities and excited to embrace new cultures. Let's connect and explore the potential ahead!
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Content ManagerStars InsiderLisbon, Portugal -
Quality AnalystAccenture May 2022 - PresentLisbon, Portugal• Performed online and offline audits to improve quality systems and results.• Responsible for a team of 7 people, providing coaching, feedback, and clarification to foster the development of top-performing agents.• Analyzed KPIs to identify areas for improvement and enhance quality metrics.• Collaborated with a global quality team to update policies and optimize processes.• Assisted in trainings and contributed to business development strategies. -
Platform Experience AssociateAccenture Nov 2019 - Apr 2022Lisbon, Portugal• Analyzed and reviewed user profiles, videos, and text-based content.• Applied knowledge of processes according to client policies and related systems.• Assisted in resolving issues and problems while upholding high standards of quality.• Recognized for maintaining above 98% quality and productivity levels. -
Communication AssistantGrupo Ibmec Nov 2014 - Feb 2016São Paulo Area, Brazil• Led Human Resources communication campaigns, resulting in improved employee engagement rates.• Established new communication processes, policies, and manuals for internal procedures.• Developed and managed internal communication channels, including email, intranet, and institutional videos.• Accountable for project management and budget control from start to finish.• Led the intranet implementation project in collaboration with internal departments. -
Communication AssistantEditora Do Brasil Dec 2011 - Feb 2014São Paulo Area, Brazil• Managed digital communities, responding to inquiries, moderating debates, and promoting events for brand awareness.• Produced engaging content, analyzed SEO to deliver relevant topics, and fostered social media engagement.• Led projects to implement digital marketing and internal communications areas.• Served as a project manager for the establishment of new e-commerce, resulting in a 35% increase in traffic and sales.• Organized sales conventions, Christmas reunions, and product launches.• Acted as a focal point for media relations.• Produced content for intranet, newsletters, institutional emails, press releases, and social media platforms.
Fabiana Gomes Education Details
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Digital Communication And Media/Multimedia -
Digital Marketing -
Digital Marketing -
Cs AcademyCustomer Service Management -
Public Relations/Image Management
Frequently Asked Questions about Fabiana Gomes
What company does Fabiana Gomes work for?
Fabiana Gomes works for Stars Insider
What is Fabiana Gomes's role at the current company?
Fabiana Gomes's current role is Content Manager.
What schools did Fabiana Gomes attend?
Fabiana Gomes attended University Of Lisbon, Faculdade Impacta Tecnologia, Escola Superior De Propaganda E Marketing, Cs Academy, Uel - Universidade Estadual De Londrina.
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Fabiana Gomes
Project Manager At Bf Consultores | Msc In Engineering Project Management @UminhoEsposende
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