Fabiana Nicoli Email and Phone Number
Hello everyone! I am an extremely enthusiastic, cosmopolitan and multi-lingual professional with several years of experience in Hospitality, Ecotourism, Diving, Communication and Marine Conservation. I have studied a master in International Law (with a focus on Environmental Law) and a master in International Tourism Management (with a focus on Sustainable Development, Destinations & Events). I am a Divemaster, Conservationist and Marine Guide as well and I have a special commitment to nature, the oceans and environmental sustainability. I have lived in different countries, I am a people-person and I love to make others feel good and at their ease. I am a team-worker confident interacting with individuals from different cultures, ethnicity and countries. I own excellent communication and organisational skills, I am detail oriented, adaptable, curious and reliable. I aim to provide consistently high standards, through a diplomatic and empathetic manner whilst remaining focused under pressure. I thrive on challenges and I have the drive to exceed expectations. I am willing to relocate.
Institute For Marine Research
View- Website:
- institutemarineresearch.org
- Employees:
- 9
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Research Fellow | Dive InstructorInstitute For Marine ResearchDauin, Central Visayas, Ph
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Research FellowInstitute For Marine Research Aug 2024 - PresentDauin, Visayas Centrale, Filippine- Assist in developing long-term research projects- Collect, process, analyse data, using innovative techniques- Coral restoration activities + coral ID and taxonomy dives lead- Communicate science through community outreach activities- Be a mentor to the Volunteers/Research Assistants of the NGO - Build and improve relationships with local communities, guests and key partners
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Padi DivemasterPadi Mar 2024 - PresentKoh Tao, ThailandBreef, lead, guide, supervise and take care of divers while exploring reefs/wrecks on ocean ecology driven, coral ID and coral taxonomy dives -
Senior Guest Relations Officer | Marine GuideNika Island Resort & Spa - Official Oct 2022 - Jan 2024Malé, Maldive- Manage arrivals and departures, assist guests during check-in and check-out process- Answer the inquiries of guests and handle complaints- Provide customers service, give information, promote services- Foresee the needs of guests and ensure their satisfaction- Arrange transport (seaplane & boat), sell and guide marine excursions/activities, organise special dinners, dives, room changes, upgrades etc., coordinating with all the departments- Record data, develop customer service satisfaction programs- People and resources management- Arrange day/night entertainment, give ecology driven/ocean conservation public presentations to the guests -
Relationships ManagerPngroup Apr 2021 - Oct 2022Brescia- Build and improve relationships with customers, guests, key suppliers and partners- Coordinate the Communication Dept.- Maintain profitable relationships with customers and partners- Develop, analyze and implement marketing techniques- Manage relationships with media and online community- Manage the press office (tv, editors, radios, newspapers, magazines)- Manage relationships with new media and online community- Research and support to the strategic marketing- Review company practices to ensure clients get maximum satisfaction- Establish workflows and standards of entering data in the CRM- Resolve customer complaints quickly and efficiently- Identify potential opportunities and inform the sales team to follow up- Conduct customer satisfaction surveys and recommend ways of improving client satisfaction- Work with internal departments to ensure company meets clients’ expectations -
Corporate Events AssistantPngroup Sep 2020 - Apr 2021Brescia- Analysis of the client's needs and planning of business events and travels- Guest relation management- Organization, set-up and supervision of events- Marketing support, market analysis and communication tasks - People Management- Copywriting, web writing and SEO- Planning and performing site inspections at congress venues- Sales department support
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Project Manager | Tourist AssistantAlpitour World May 2019 - Sep 2020Corfù, Ionian Islands, Greece- Arrange transport, accommodation, marine excursions, tours and activities- General administration of the tourist centre and guest service- Guest relation management- Marketing support and direct promotion of local attractions and events- Organize and perform group briefings and meetings- Manage relationships with the tour operator and accomodation facilities- Project and people management- Tourist assistance on site -
Communication CoordinatorClub Haus 80'S Nov 2018 - Apr 2019Courmayeur, Italy- Coordinate the Communication Dept.- Guest relation management- Support communication strategies- Prompt resolution of problems- Services and products sales
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Infopoint & Pr CoordinatorInsotel Hotel Group (Geamsa) May 2018 - Oct 2018Formentera, Balearic Islands, Spain- Guest relations management and customer service- Make presentations and briefings to travel groups- Undertake day-to-day centre management and administration- Manage incoming and outgoing communication flows- Manage general front and back office tasks- Services and products sale -
Event CatererPasticceria Tacconi Oct 2010 - May 2018Brescia, Italy- Preparing and storing food safety before and during events- Outline the scope of events- Setting up all tables and food service areas with chairs, linens and dishes- Catering service support- Serving food to guests at events- Visiting sites before events to assess the kitchen facilities and make necessary plans
Fabiana Nicoli Skills
Fabiana Nicoli Education Details
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International Tourism Management (Sustainable Development, Destinations & Events) -
International Tourism Management (Sustainable Development, Destinations & Events) -
International Law (Environmental) -
Graduate Thesis Abroad -
Liceo Classico Daniele ManinDiploma
Frequently Asked Questions about Fabiana Nicoli
What company does Fabiana Nicoli work for?
Fabiana Nicoli works for Institute For Marine Research
What is Fabiana Nicoli's role at the current company?
Fabiana Nicoli's current role is Research Fellow | Dive Instructor.
What schools did Fabiana Nicoli attend?
Fabiana Nicoli attended Eae Business School, Ostelea, Tourism Management School, Università Degli Studi Di Brescia, Universidad Nacional Autónoma De México, Liceo Classico Daniele Manin.
What skills is Fabiana Nicoli known for?
Fabiana Nicoli has skills like Pubbliche Relazioni, Assistenza Clienti, Gestione Del Turismo, Viaggio, Gestione Eventi, Social Media, Gestione Hotel, Animation, Vendite, Beni Di Lusso, Vendita Al Dettaglio, Eventi Aziendali.
Who are Fabiana Nicoli's colleagues?
Fabiana Nicoli's colleagues are Alice Thurman, Sharon Vavra, Alaric Hinchcliffe, Sebastien Lowe, Cristina Lucas.
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