Fabian Czajkowski Email & Phone Number

State Of Santa Catarina, Brazil

Brazil

As a Designer of an original sports game with a significant scope, focused on making a positive impact in the world, I:- Develop initial pitch concepts to establish and communicate a clear game vision throughout all production phases;- Formulate proposals for game mechanics and dynamics that resonate with the target audience, emphasizing appropriate aesthetics;- Design gameplay, metagame, and game systems with a focus on player experience;- Create and maintain dynamic and assertive design documents that promote coherence and cohesion throughout all production stages;- Implement best practices and workflows to solve design challenges in a multidisciplinary and horizontal structure;- Actively collaborate across all areas, strengthening the game's product strategy and maintaining a continuous feedback loop;- Lead and participate in meetings and workshops with various stakeholders;- Foster team enthusiasm and inspiration, supporting the company's vision for competitiveness and continuous development.

As Lead Game Designer of the metaverse experiences production team, I was responsible for cultivating efficiency and assertiveness among Game Designers, apart from collaborating with other team leads to guarantee synergy and high quality results. Some of my key attributions were:- Support the Game Design team, orienting them collective and individually, as well as seeking creative solutions to each project's main challenges while ensuring the game vision is preserved;- Coordinate talent allocation between projects along with other team leads, apart from aligning priorities and scope of deliveries with each team;- Serve as a reference of development good practices, helping to build effective documentation, solving attrition points and also cultivating a productive and healthy culture within the team.

Acting as a Game Designer in the product team, I helped formulate proposals aiming at business results for the studio, with a main pillar being producing experiences accessible to a wide audience and building bridges between players and Brands + IPs they love.My main responsibilities were:- Assess requirements and business rules por different projects to orient the formulation of metaverse expeirence proposals, analysing market trends and monetization opportunities.- Produce documentation and pitch decks to get buy-in from internal and external stakeholders, apart from guaranteeing that the development process flows with the least attrition possible during production.- Act horizontally along with internal and external production teams, validating and studying Game & Level Design solutions during the development process (producing prototypes and auxiliary documentation when necessary) to ensure the best possible final result.

Acting as a Game Designer with high emphasis on Level Design, developed experiences to bring players closer to Brands and IPs they love in The Sandbox metaverse.- Developed and implemented mechanics, blockouts and level art directly in the platform's Unity-based editor.- Worked directly with Artists as well as Narrative and Content Designers to ensure high quality results, also assisting new Game & Level Designers during their onboarding process.- Represented the development team in regular meetings with partners and clients, ensuring rapport is built and each stakeholder's definition of success orients the development strategy.

Berlin, Germany

Helps game development companies take the best possible player-centered decisions for their audiences, promoting the right experience for the right person inthe right time - thus building a sustainable, healthy relationship with their own customers and maximizing LTV simultaneously.Is the go-to person for Game Designers, Product Managers, Creative Professionals, Community Managers and Directors in general on a daily basis to discuss ideas and hypotheses, on how to meet project goals and build experiences that deeply resonate with their audiences.

Hands-on consultancy for the indie game development studio Crenix Games. The partnership was initially focused on the development of an AR mobile arcade game, and gradually grown to a much broader assistance in commercial, public relations, customer relationship and agile processes.

Blumenau, Santa Catarina, Brazil

Responsible for coordinating the development and launch of a Customer Success B2B solution, aiming to amplify the company's addressable market and leveraging growth. Great focus on priorizing product opportunities according to ROI and agile deliveries.The most notable results were the achievement of product/market fit in two quarters, also reaching the first paying customers. Empowering the technical team and applying innovation techniques such as Design Sprints was crucial to achieving that new milestone and enabling the official market-wide launch.

Curitiba, Paraná, Brazil

I was responsible for implementing a customer-centric mindset from onboarding to ongoing, defining scalable processes focused on minimizing Time to Value. Increasing customer product & service engajement was the main objective, conducting them to develop the habit of using the platofrm on a daily basis.Also capacitated professionals with zero experience to work with customer Support and Success, bringing them to a market standard in extremely little time. Additionally implemented Help Desk, G Suite and CRM integrations in order to automatize verifications which were previously not manageable or scalable.

Florianópolis, Sc - Brasil

Coordinated a 75+ employee division in HostGator's Support area. With the help of my team's supervisors, we managed to reduce average request handling times by 2 minutes, improving service processes and sharing information more effectively.Managed to save over 10 weekly hours in report generation by implementing automations which consolidated data from 2800+ daily requests. This time could then be invested towards innovation, documentation and process reviews, consequently improving service quality.

Curitiba E Região, Brasil

Responsável pela estruturação da área de Customer Success na EADBOX (atual HeroSpark), definindo processos e objetivos-chave além de liderar diretamente a equipe de CSMs da época. A equipe atingia as metas consistentemente, contribuindo com um crescimento orgânico da base de clientes da empresa. O atendimento proativo que eu e minha equipe construímos era visto como um dos maiores diferenciais competitivos frente à concorrência.Posteriormente fui responsável pela implementação de uma área de Customer Success focada em Key Accounts, atendendo clientes que representavam mais da metade do faturamento recorrente da empresa. Atingimos um ano inteiro de zero churn na nova operação, fidelizando grandes empresas através de uma experiência UAU.

Curitiba E Região, Brasil

Suporte técnico e consultoria para clientes, implantação de projetos e personalizações gráficas.

Programador Java, C# e Javascript para aplicativos web utilizando HTML e CSS.

Curitiba, Paraná - Brazil

Responsible for conceiving and prototyping the university's Extension Actions Management System.

Curitiba, Paraná - Brazil

Develop and correct hydraulic-sanitary and fire prevention system blueprints for large scale residential & commercial edifications

Education record

Bolsista durante um ano no Programa de Educação Tutorial Computando Culturas em Equidade (PET-CoCE) da UTFPR; Integrante da equipe GPR2D.

Bacharelado Em Sistemas De Informação, Information Technology