Fabián Müller C. Email and Phone Number
Fabián Müller C. personal email
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Fabián is a dynamic executive with over 15 years of experience enhancing customer loyalty and engagement across industries such as retail, telecom, financial services, and automotive. Known for his growth mindset, he excels in leveraging data-driven insights and cutting-edge technology to transform businesses, optimize customer experiences, and streamline marketing processes.With a proven track record in leading omnichannel customer initiatives and digital transformation, he is an expert in developing digital products and platforms that resonate with modern consumers. His expertise in generative AI and data analysis positions him as a strategic thinker who drives sustained growth.Recognized for his leadership, Fabián effectively guides multidisciplinary teams to achieve complex objectives while fostering collaboration and innovation. His hands-on, action-oriented approach ensures successful execution of strategies.A lifelong learner, he recently completed studies at MIT, focusing on disruptive technologies. His achievements include the prestigious MIT “Fire Hydrant Award,” and he actively contributes as a Global Insights Panel Member at MIT Technology Review.His leadership is grounded in excellence, curiosity, openness, and respect, driving his passion for innovation and business success.
Walmart De México Y Centroamérica
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Digital Connection Program DirectorWalmart De México Y Centroamérica Nov 2024 - PresentCiudad De México , MxResponsible for leading the Walmex "Beneficios" program, which includes Walmart and Bodega Aurrerá, with a focus on enhancing customer engagement and strengthening digital connections. Overseeing all aspects of the program, including strategy development, planning, execution, leveraging data-driven opportunities, and continuous improvement to deliver value to customers and drive business growth.Collaborating closely with store operations and cross-functional teams such as Data, IT, Marketing, and Customer Experience to ensure seamless program execution and alignment with company objectives. These efforts consistently support the company’s mission of helping people save money so they can live better.
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Chief Customer & Digital OfficerAmericar Jan 2024 - Oct 2024Huechuraba, Santiago Metropolitan Region, ClResponsible for leading more than 150 employees in various areas, including Customer Experience, Digital Retailing and Transformation, Customer Engagement, Data-driven Customer Insights, and Omnichannel Customer Care for eight companies: Salazar Israel, Portillo, Coseche, Servimaq, GACSA, Carflex, OLX and Clicar. -
Chief Marketing & Digital OfficerAmericar Feb 2021 - Dec 2023Huechuraba, Santiago Metropolitan Region, Cl
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Board Advisor - Digital Transformation Strategy And ProductsAmericar Nov 2020 - Jan 2021Huechuraba, Santiago Metropolitan Region, Cl
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Board Advisor - Growth Marketing, Digital Products And EcommerceReign | An Apply Digital Company Jul 2020 - Jan 2021Santiago, Rm, ClResponsible for proposing and developing a complementary business division to software development (core business) that adds value to B2B clients by providing support to maximize the potential of the platforms they build, such as ecommerce, mobile applications, websites, etc. Additionally, I was in responsible for engaging with new strategic partners that bring value to the company. -
Head Of Digital Products, Digital Factory, And EcommerceWom Chile Jul 2019 - Jun 2020Santiago, Santiago Metropolitan, ClResponsible for leading the strategy of all Digital Channels, including eCommerce and their Software Factory. -
Loyalty, Customer Intelligence And Digital Product Innovation DirectorSmu S.A. (Unimarc, M10, Alvi, Y Super10) Sep 2016 - Jun 2019Santiago, ClResponsible for leading Loyalty Programs, Strategic Partnerships, Analytical CRM, Customer Insights and Engagement, Research, and Product Ownership for Digital Channels across all five SMU formats. -
Marketing & Digital Channels DirectorEdenred Chile Sep 2015 - Aug 2016Santiago, Rm, ClResponsible for the digital marketing and digital channels strategy to enhance lead generation and customer loyalty, as well as for deriving insights from customer data. Importantly, this role served as a crucial link between the commercial and IT departments. -
Digital Channels ManagerCmr Falabella Chile Aug 2014 - Aug 2015Nunoa, Santiago Metropolitan, ClResponsible for the Digital Channels Strategy, which contributes to approximately 25% of financial product sales and attracts around 1.1 million customers monthly. -
Crm And Campaign Personalization ManagerCmr Falabella Chile Oct 2012 - Jul 2014Nunoa, Santiago Metropolitan, ClResponsible for managing and developing the one-to-one marketing strategy for Falabella financial services, enhancing relationships with all Falabella Group companies ("On us": Sodimac, Tottus, Viajes, Falabella Retail, Falabella Insurances, etc.) and merchants affiliated with the Transbank payment network ("On them"). Aimed to increase sales, market share, cross- selling, and the number of products per customer. Proposed commercial initiatives for various financial products, including Loans, Cash Withdrawal, Automatic Utility Payments, Insurance, Additional Credit Cards, and Banking services.
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Customer Intelligence AnalystCmr Falabella Chile Jul 2011 - Sep 2012Nunoa, Santiago Metropolitan, ClResponsible for supporting the Product Managers in the development of the CMR and CMR Visa credit cards portfolio and enhancing customer loyalty through data mining and a one-to-one customer and marketing strategy.
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Customer Intelligence And Business Strategy Associate ConsultantCognus Jul 2009 - Jun 2011Las Condes, Región Metropolitana De Santiago, ClResponsible for leading Strategic Consulting and Business Intelligence projects. Additionally, assists the sales department in crafting proposals for both public and private sector tenders.
Fabián Müller C. Skills
Fabián Müller C. Education Details
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Mit Sloan School Of ManagementBlended -
Massachusetts Institute Of TechnologyBlended
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Universitat De BarcelonaMaster Of Business Administration - Emba(C) In Partnership With Obs
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Universidad De ChileEconomics
Frequently Asked Questions about Fabián Müller C.
What company does Fabián Müller C. work for?
Fabián Müller C. works for Walmart De México Y Centroamérica
What is Fabián Müller C.'s role at the current company?
Fabián Müller C.'s current role is Digital Connection Program Director @Walmart | MBA(c) | MIT → Tech and Innovation to Transform Revenue and NPS | GenAI Evangelist | Loyalty.
What is Fabián Müller C.'s email address?
Fabián Müller C.'s email address is fa****@****ail.com
What schools did Fabián Müller C. attend?
Fabián Müller C. attended Mit Sloan School Of Management, Massachusetts Institute Of Technology, Universitat De Barcelona, Universidad De Chile.
What are some of Fabián Müller C.'s interests?
Fabián Müller C. has interest in Poverty Alleviation.
What skills is Fabián Müller C. known for?
Fabián Müller C. has skills like Liderazgo De Equipos, Bi, Canales Remotos, Estrategia De Canales, Inteligencia Empresarial, Estrategia, Estrategia De Crm, Estrategia De Clientes, Web Analytics, Marketing Directo, Adobe Analytics, Adobe Audience Manager.
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